topic Re: Arlo Has Bricked My H8 Cameras - Now What? in Arlo Pro 2

Arlo Has Bricked My H8 Cameras - Now What?

arlobricks — Wed, 27 Nov 2024 17:04:50 GMT

Hi, since I cannot speak to a human at Arlo, I'm trying this community forum and I hope someone can help. Arlo has intentionally bricked my H8 cameras via their "End Of Life" plan and I can no longer charge them. (It has happened to all three cameras at once.) So my questions are: 1) If I purchase new Essential cameras will I be able to resume my current plan? (I was one of the first Arlo customers and am not on the Safe or Secure plan). Or 2) am I now forced to buy new cameras and subscribe to a plan? Thanks for your help.

Re: Arlo Has Bricked My H8 Cameras - Now What?

StephenB — Wed, 27 Nov 2024 17:14:37 GMT

@arlobricks wrote:

Arlo has intentionally bricked my H8 cameras via their "End Of Life" plan and I can no longer charge them.

They didn't, and my own Pro 2 camera still work.

Did you try both a different charger and a different cable?

@arlobricks wrote:

If I purchase new Essential cameras will I be able to resume my current plan?

All currently sold cameras require a subscription for cloud storage.

Re: Arlo Has Bricked My H8 Cameras - Now What?

arlobricks — Wed, 27 Nov 2024 19:40:15 GMT

Tried different chargers, different cables, nothing worked. I can see if one camera, maybe two didn't charge, but all three at once? It was deliberate.

Re: Arlo Has Bricked My H8 Cameras - Now What?

StephenB — Wed, 27 Nov 2024 19:47:45 GMT

@arlobricks wrote:

Tried different chargers, different cables, nothing worked. I can see if one camera, maybe two didn't charge, but all three at once? It was deliberate.

I understand why you feel that way, but if these cameras were being bricked there would be a massive number of posts to that effect here - and there aren't. Also, the Pro 2 EoL date is 1 Jan 2025 - close but not yet.

The older Pro models do need to be charged using chargers that support Qualcomm QuickCharge - did the chargers you try have that feature?

Re: Arlo Has Bricked My H8 Cameras - Now What?

arlobricks — Wed, 27 Nov 2024 20:04:10 GMT

Yes.

Re: Arlo Has Bricked My H8 Cameras - Now What?

Edinburgh_lad1 — Wed, 27 Nov 2024 21:03:26 GMT

I too doubt this conspiracy theory!

Additionally, if you're in Europe* and the UK, the EOL doesn't apply. It's possible, though unlikely that it happened to all three, that your rechargeables are knackered, as they do have a limited lifespan.

* Not sure if Europe in Arlo's terms means Europe (as a continent) or the EU (European Union), but which excludes some countries in Europe (like Norway that is not part of the EU, but EEA).

Re: Arlo Has Bricked My H8 Cameras - Now What?

DannyBearAgain — Sat, 30 Nov 2024 00:50:59 GMT

A possible cause for arlo Cameras not being able to recharged en-mass is that the base station lost connection to the cameras and so the all camera batteries run flat below the point the camera is able to recharge safely.

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do