topic Re: Looks like they removed the 7 day plan again! in Arlo Pro 2

Looks like they removed the 7 day plan again!

DOTTAT2 — Mon, 04 Nov 2024 13:08:34 GMT

My system no longer shows any records. Says to purchase a plan in the feed section.

Can someone please let the team know to fix it again?

Re: Looks like they removed the 7 day plan again!

StephenB — Mon, 04 Nov 2024 13:35:51 GMT

@DOTTAT2 wrote:

My system no longer shows any records. Says to purchase a plan in the feed section.

Can someone please let the team know to fix it again?

I'm tagging the mods for you - @BrookeN , @JamesC , @ShayneS

I believe you got the 6-pack bundle - which was the exception to the usual 5 camera ceiling. If so, do you have all the cameras in operation?

Re: Looks like they removed the 7 day plan again!

DOTTAT2 — Fri, 08 Nov 2024 20:28:21 GMT

Yes that's correct and all are functional. Sorry for the delay in getting back but I see it still says no plan.

Re: Looks like they removed the 7 day plan again!

DOTTAT2 — Sun, 10 Nov 2024 02:05:55 GMT

Not sure if someone else hit it but I have my feed back again.

Re: Looks like they removed the 7 day plan again!

DOTTAT2 — Mon, 11 Nov 2024 14:26:23 GMT

Looks like I spoke too soon. Not a single recording for the last 2 days now.

Re: Looks like they removed the 7 day plan again!

ShayneS — Mon, 11 Nov 2024 17:00:44 GMT

@DOTTAT2 Can you provide a screenshot of the error messaging?

Re: Looks like they removed the 7 day plan again!

DOTTAT2 — Mon, 11 Nov 2024 17:04:41 GMT

There's no error message. It just says to buy a plan. And instead of showing recording count numbers next to each camera they're just all zeros and there's nothing since I somehow got it working Saturday briefly. Not really sure what changes because I don't use the system all that often unless there's something I need to check on.

Re: Looks like they removed the 7 day plan again!

ShayneS — Mon, 11 Nov 2024 20:24:47 GMT

Is this occurring on iOS or Android? Does the web portal on a pc show the same message?

Which version of the Arlo app are you using?

Re: Looks like they removed the 7 day plan again!

DOTTAT2 — Mon, 11 Nov 2024 20:30:53 GMT

Latest Android version

Web login page just gives me a request timed out error when trying to login.

Re: Looks like they removed the 7 day plan again!

DOTTAT2 — Mon, 11 Nov 2024 20:48:51 GMT

Ok this time it might be due to the armed status somehow getting changed in Saturday. Only seems to want to record any movement when In armed state.

Re: Looks like they removed the 7 day plan again!

StephenB — Mon, 11 Nov 2024 23:05:51 GMT

@DOTTAT2 wrote:

Only seems to want to record any movement when In armed state.

Yes, that is the way it has always worked.

Re: Looks like they removed the 7 day plan again!

DOTTAT2 — Mon, 11 Nov 2024 23:50:40 GMT

Yes I just realized that now and as I'm a camera only subscriber I don't really have a need for a mode that does that.