topic Pro2 cameras not showing up on new web portal. in Arlo Pro 2

Pro2 cameras not showing up on new web portal.

CasaToro — Mon, 28 Oct 2024 19:30:50 GMT

After resetting my hub and cameras, upgrading to the new web portal and getting a subscription, my cameras don't show up in devices. The hub is there, but after what appears to be a successful sync, no camera. Everything was working fine before I did this. I've tried everything. These are outdoor cameras, and I have gone to great lengths to run USB cables through walls for constant power and would really like to find a solution to this problem.

Re: Pro2 cameras not showing up on new web portal.

StephenB — Mon, 28 Oct 2024 23:24:45 GMT

@CasaToro wrote:

After resetting my hub and cameras, upgrading to the new web portal and getting a subscription, my cameras don't show up in devices. The hub is there, but after what appears to be a successful sync, no camera. Everything was working fine before I did this. I've tried everything. These are outdoor cameras, and I have gone to great lengths to run USB cables through walls for constant power and would really like to find a solution to this problem.

Did you try the manual sync method of pairing? Briefly press the sync button on the base, and then briefly press the sync button on the camera. The camera should be about 3 feet from the base.

Re: Pro2 cameras not showing up on new web portal.

CasaToro — Tue, 29 Oct 2024 15:21:01 GMT

Hi Stephen...

Yes, dozens of times. The base and camera lights both blink slowly and first and then rapidly and return to solid blue.

Does that not indicate a successful pairing? Also tried all resets, power off and anything else the internet offered. Even bought a months' worth subscription incase updating firm ware booted me from the free 7 day cloud storage.

Re: Pro2 cameras not showing up on new web portal.

ShayneS — Fri, 01 Nov 2024 17:35:18 GMT

@CasaToro

Please reach out to the Support Team to further investigate this symptom you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to the Profile icon > Support Center > Select device > contact

Re: Pro2 cameras not showing up on new web portal.

CasaToro — Fri, 01 Nov 2024 19:21:21 GMT

Problem solved. Downloaded Arlo App onto my android phone. Went through the install and everything showed up. Logged out of the web page on my laptop, refreshed the sign-in page, signed in and everything was there as well. Something wonky with the desktop version. It doesn't say it's looking for cameras like the android does. Should have taken some screen shots.

Re: Pro2 cameras not showing up on new web portal.

ShayneS — Fri, 01 Nov 2024 22:29:11 GMT

Thank you for the update.