topic Re: Can’t find subscription plan in Arlo Pro 2

Can’t find subscription plan

Raitis — Thu, 24 Oct 2024 17:41:24 GMT

Hello! We’ve come across a problem that we can’t find the subscribing plans, we were wondering if you could explain how to subscribe to see past recordings.

Re: Can’t find subscription plan

StephenB — Fri, 25 Oct 2024 00:30:48 GMT

@Raitis wrote:
Hello! We’ve come across a problem that we can’t find the subscribing plans,

What country are you in?

Does Arlo offer subscriptions there?

https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available

Re: Can’t find subscription plan

Raitis — Fri, 25 Oct 2024 18:33:40 GMT

We are from Latvia, but we have a new problem, that we have paid for the subscription today but it doesn’t show us the past recordings.

Re: Can’t find subscription plan

StephenB — Fri, 25 Oct 2024 20:37:38 GMT

@Raitis wrote:

We have paid for the subscription today but it doesn’t show us the past recordings.

Are you getting new recordings?

Nothing was recorded before you applied the subscription, so there is no way to get recordings from earlier days.

Re: Can’t find subscription plan

Raitis — Sat, 26 Oct 2024 05:55:14 GMT

I'm not showing the records now. I have paid for the subscription!!!

Re: Can’t find subscription plan

StephenB — Sat, 26 Oct 2024 12:52:00 GMT

@Raitis wrote:

I'm not showing the records now. I have paid for the subscription!!!

Can you make a recording when livestreaming the cameras?

Also, can you confirm that you have Pro 2 cameras? They were sold with 7 days of free cloud storage.

Re: Can’t find subscription plan

Raitis — Sat, 26 Oct 2024 15:07:21 GMT

Yes, we can.

Also we have 4 cameras where we can see past recordings, and 12 where we can’t.

Re: Can’t find subscription plan

StephenB — Sat, 26 Oct 2024 19:28:35 GMT

@Raitis wrote:
Also we have 4 cameras where we can see past recordings, and 12 where we can’t.

Ok. So too many cameras to have the 7-day cloud storage.

Does your subscription plan have a limit on the number of cameras?

Re: Can’t find subscription plan

Raitis — Sun, 27 Oct 2024 04:57:07 GMT

No, I have an unlimited camera plan, it costs 16.99 euros per month. I have paid, but I can't see the recordings.

Re: Can’t find subscription plan

StephenB — Sun, 27 Oct 2024 19:05:32 GMT

Can you make a manual recording from one of the problem cameras while livestreaming?

Have you double-checked that all the cameras are in a subscription plan?

Re: Can’t find subscription plan

BrookeN — Mon, 28 Oct 2024 20:16:24 GMT

@Raitis I do not see that there isa a subscription on the account. Can you please dm me a copy of the receipt with the charges and I can create a ticket for you. You send a dm by clicking on the envelope icon on the top right of the forum page.

Re: Can’t find subscription plan

BrookeN — Tue, 29 Oct 2024 14:15:52 GMT

I have reached out to support regarding the subscription not being on the account. Support will be reaching out to you as soon as possible.