topic Re: New version 5.0.4 problem in Arlo Pro 2

New version 5.0.4 problem

pathfinder196 — Tue, 22 Oct 2024 22:09:19 GMT

I recently had the new version 5.0.4 updated on my iPhone. Now my cameras are really slow going live or reviewing alarm videos. Wife still has version 5.0.1 on her iPhone and the app works fine. Could my iPhone IOS version be too old?

Re: New version 5.0.4 problem

StephenB — Tue, 22 Oct 2024 22:39:42 GMT

What model is your iPhone, and what version of iOS are you running?

Re: New version 5.0.4 problem

pathfinder196 — Tue, 22 Oct 2024 23:34:04 GMT

Thanks for getting bsck to me. I have a Apple 7 Plus, IOS 15.8.3

Re: New version 5.0.4 problem

ShayneS — Wed, 23 Oct 2024 20:20:12 GMT

Which model phone and version iOS is your wife using?

Re: New version 5.0.4 problem

pathfinder196 — Wed, 23 Oct 2024 20:27:25 GMT

Her’s is a iPhone 12 Pro Max, IOS 17.7

Re: New version 5.0.4 problem

ShayneS — Wed, 23 Oct 2024 20:34:27 GMT

@pathfinder196

If you log in to her device & she log in to your device with each others account does the same symptom occur?

Re: New version 5.0.4 problem

pathfinder196 — Wed, 23 Oct 2024 21:05:28 GMT

I don’t see how I can log into my wife’s phone nor have her log into mine. Both have separate ids and passwords. Both phones are using the same Arlo app, except her app doesn’t have the new Arlo version downloaded yet.

Re: New version 5.0.4 problem

ShayneS — Wed, 23 Oct 2024 22:06:50 GMT

@pathfinder196

Do you experience the same symptom if you log in to the Arlo app with your Arlo credentials on your Wife's phone?

Re: New version 5.0.4 problem

pathfinder196 — Thu, 24 Oct 2024 00:37:18 GMT

Same sign in on both iPhones.

Re: New version 5.0.4 problem

pathfinder196 — Thu, 24 Oct 2024 14:28:00 GMT

I just found out that Arlo came out with a new update on their app. It is version 5.0.5. This has solved my problem with slow camera viewing. It has made a big difference. Thanks for your help!

Re: New version 5.0.4 problem

ShayneS — Thu, 24 Oct 2024 16:59:53 GMT

Thanks for the update, glad to hear.