topic Basestation can't find cameras in Arlo Pro 2

Basestation can't find cameras

BarbCue — Tue, 22 Oct 2024 16:28:41 GMT

I cannot connect arlo pro2 camera to basestation. My problem started when I removed my basestation from Arlo app and reconnected it again. Afterwards I couldn't connect the cameras to basestation. I think I should have removed the cameras from the app before I removed the basestation? Maybe that's the problem. I've tried to reset the cameras by holding the sync bottom for 15 seconds, but it doesn't work. Can anyone help?.

Re: Basestation can't find cameras

StephenB — Tue, 22 Oct 2024 17:14:11 GMT

FIrst, remove the camera from your account if you haven't done so already. Then try the manual sync method - briefly pressing sync on the base, and then briefly pressing the sync button on the camera. The camera should be about 3 feet (1 m) from the base.

Re: Basestation can't find cameras

BarbCue — Wed, 30 Oct 2024 18:30:14 GMT

Thanks for your reply. I realized I had made a mistake during setup. I chose the wrong camera type.
thanks again, though.