topic Re: App showing all cameras offline in Arlo Pro 2

App showing all cameras offline

orlroc — Sat, 12 Oct 2024 13:12:53 GMT

When I open the app to enable the alarm, the cameras appear offline but if I try to select a camera and press play button I can see it without issue.

This issue is present on both Arlo Pro 2 cameras and also on the VMC3050r6 camera.

I've already tried to turn off and on the system without solutions.

Best regards

Orlando

Re: App showing all cameras offline

ShayneS — Tue, 15 Oct 2024 18:06:37 GMT

Can you try removing and reinstalling the Arlo app?

Re: App showing all cameras offline

orlroc — Tue, 15 Oct 2024 18:34:27 GMT

Hi,

I can try but the problem We have this issue on 3 different devices and 3 different accounts!

Re: App showing all cameras offline

orlroc — Fri, 18 Oct 2024 01:27:43 GMT

We tried to uninstall and install the app from scratch on two different iphone but we still have the issue: we can play Cameras but we cannot activate the alarm because the system is offline!

please help us

Re: App showing all cameras offline

Edinburgh_lad1 — Fri, 18 Oct 2024 10:05:53 GMT

It's been suggested on here that removing and re-adding cameras helped some users. You could try with one to see if you're successful.

Re: App showing all cameras offline

StephenB — Fri, 18 Oct 2024 12:24:08 GMT

@orlroc wrote:

When I open the app to enable the alarm, the cameras appear offline but if I try to select a camera and press play button I can see it without issue.

This issue is present on both Arlo Pro 2 cameras and also on the VMC3050r6 camera.

Are you using a "Friend" account?

If so, there is a bug here that Arlo is still investigating. The only workaround right now is to use the primary account when you log in.

Re: App showing all cameras offline

orlroc — Sun, 20 Oct 2024 08:39:37 GMT

Hi to all,

I'm using 3 friends account but I've also the problem with my Primary account.

Re: App showing all cameras offline

ShayneS — Mon, 16 Dec 2024 19:28:07 GMT

HI,

Are we still experiencing this symptom?