topic Re: Cannot use site on pc in Arlo Pro 2

Cannot use site on pc

ksss11 — Mon, 14 Oct 2024 12:46:30 GMT

Is there a glitch that is not allowing even the login page on pc this morning? We can access on phone, but pc just stays on the white page with Arlo emblem and will not go to login/sign in

Re: Cannot use site on pc

ksss11 — Mon, 14 Oct 2024 12:48:23 GMT

PS got on the regular Arlo site and clicked to go to my dashboard after signing in to this community and no luck going that route.

Re: Cannot use site on pc

StephenB — Mon, 14 Oct 2024 13:14:01 GMT

@ksss11 wrote:

Is there a glitch that is not allowing even the login page on pc this morning? We can access on phone, but pc just stays on the white page with Arlo emblem and will not go to login/sign in

FWIW, I am able to log into my.arlo.com. I checked using Edge.

Re: Cannot use site on pc

jguerdat — Mon, 14 Oct 2024 13:29:58 GMT

Also working here on Chrome.

Re: Cannot use site on pc

ksss11 — Mon, 14 Oct 2024 13:45:40 GMT

I'm on Chrome. We can go to all of our other bookmarks and sites.

Re: Cannot use site on pc

jguerdat — Mon, 14 Oct 2024 13:49:22 GMT

@ksss11 wrote:

PS got on the regular Arlo site and clicked to go to my dashboard after signing in to this community and no luck going that route.

What do you mean by the regular Arlo site - the app?

On the computer, have you refreshed the page? You may want to clear cache/cookies to see if that helps.

Re: Cannot use site on pc

ksss11 — Mon, 14 Oct 2024 14:01:16 GMT

By regular site I meant I googled Arlo, went there and got on community and tried then tried to go to 'My Dashboard'.

Anyway, I did clear cache and cookies in Chrome and that worked. I had updated it, refreshed, and restarted computer, but that hadn't worked.

Thank You!!!