https://community.arlo.com/t5/Arlo-Pro-2/Cameras-are-not-recording/m-p/2420046#M63540 <P>Since the system updated, I'm now on the new version and my arlo cameras are not recording.&nbsp; I've now purchased a subscription, but they are still not recording.&nbsp; I also cannot find the customer service phone number, even though I'm now paying the subscription fee.&nbsp;&nbsp;</P> Mon, 30 Sep 2024 17:08:00 GMT tamyras03 2024-09-30T17:08:00Z https://community.arlo.com/t5/Arlo-Pro-2/Cameras-are-not-recording/m-p/2420046#M63540 <P>Since the system updated, I'm now on the new version and my arlo cameras are not recording.&nbsp; I've now purchased a subscription, but they are still not recording.&nbsp; I also cannot find the customer service phone number, even though I'm now paying the subscription fee.&nbsp;&nbsp;</P> Mon, 30 Sep 2024 17:08:00 GMT https://community.arlo.com/t5/Arlo-Pro-2/Cameras-are-not-recording/m-p/2420046#M63540 tamyras03 2024-09-30T17:08:00Z https://community.arlo.com/t5/Arlo-Pro-2/Cameras-are-not-recording/m-p/2420088#M63543 <P>Go to Routines and edit your modes to ensure rules are set up properly. In the Dashboard view, select the appropriate mode to activate it.</P> <P>&nbsp;</P> <P><A href="https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations" target="_blank">https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations</A></P> <P>&nbsp;</P> <P>To talk to official support, use the app to go to Settings, Support and select your camera. Scroll down to Contacts to start the process.</P> Fri, 27 Sep 2024 13:05:50 GMT https://community.arlo.com/t5/Arlo-Pro-2/Cameras-are-not-recording/m-p/2420088#M63543 jguerdat 2024-09-27T13:05:50Z