topic Firmware update is causing battery to drain. AGAIN in Arlo Pro 2

Firmware update is causing battery to drain. AGAIN

FoxRaynard — Sun, 22 Sep 2024 22:02:15 GMT

First there were no recordings after 4AM (probably firmware update time), then after messing around and factory resetting base station, I have a battery draining, from 70% to 40% within a couple of hours and I've just watched it drain to 30% without taking any recordings.

Re: Firmware update is causing battery to drain. AGAIN

Edinburgh_lad1 — Sun, 22 Sep 2024 22:07:25 GMT

You can check in the Arlo Firmware Release Table whether your camera runs the latest firmware (https://community.arlo.com/t5/Firmware-Release-Notes/Arlo-Firmware-Release-Table/td-p/1920885). According to the table, the latest firmware is:

Arlo Pro 2

VMC4030P

1.125.17.1_11_de8490d

September 29,2021

However, it's possible that the table hasn't been updated.

A battery drain you're describing can be caused by a number of issues, too, such as the battery being old and depleting quickly and significantly, cold weather (a temp. drop) causing the battery to deplete, or even a distance between the Hub and the camera itself.

Re: Firmware update is causing battery to drain. AGAIN

FoxRaynard — Mon, 23 Sep 2024 11:10:40 GMT

It's now obvious that the camera is stuck in firmware update mode (flashing blue and amber), which would explain why the battery is draining .

If no firmware updates have happened since 2021, why is the camera trying to update firmware?

And also there are other threads since 2021 where cameras are stuck in firmware updates/

Re: Firmware update is causing battery to drain. AGAIN

jguerdat — Mon, 23 Sep 2024 12:53:52 GMT

While I suspect it's failed, reinsert the battery to see what happens.

Re: Firmware update is causing battery to drain. AGAIN

FoxRaynard — Mon, 23 Sep 2024 18:54:29 GMT

It's flashing amber and blue. It wouldn't be doing anything if it didn't have a battery in it?

Re: Firmware update is causing battery to drain. AGAIN

jguerdat — Tue, 24 Sep 2024 12:19:21 GMT

I said to reinsert the battery - take it out and put it back in. That will reset the camera as much as you can do.