topic Re: Canceled subscription for Outdoor Essential removed free Pro 2 features in Arlo Pro 2

Canceled subscription for Outdoor Essential removed free Pro 2 features

SecMas — Wed, 18 Sep 2024 21:48:10 GMT

Have had free live feed capability and free 30 day library for years, for Pro 2. Then, I added an Essential Outdoor camera to the mix, which required monthly fee for those capabilities the Pro 2 has for free. After I cancelled the Essential Outdoor subscription, it should have solely removed those capabilities/features from that camera, but…it also now doesn’t allow me to have the previous uses with the Pro 2. Why? And how can I get back the Pro 2 capabilities (without charge)? I wouldn’t have gotten the Outdoor Essential (requiring payment/cost) if I knew it would then disable those features for the Pro 2. Pretty certain I was never informed of this. The plan was supposed to only cover the Outdoor Essential, not the Pro 2 - so cancelling the plan should have only applied to the Outdoor Essential (live feed and library).

Re: Canceled subscription for Outdoor Essential removed free Pro 2 features

DannyBearAgain — Thu, 19 Sep 2024 07:55:36 GMT

Will removing the newer camera from your account cause the pro2 to restore recordings?

Re: Canceled subscription for Outdoor Essential removed free Pro 2 features

StephenB — Thu, 19 Sep 2024 12:39:23 GMT

@SecMas wrote:

Have had free live feed capability and free 30 day library for years, for Pro 2. Then, I added an Essential Outdoor camera to the mix, which required monthly fee for those capabilities the Pro 2 has for free. After I cancelled the Essential Outdoor subscription, it should have solely removed those capabilities/features from that camera, but…it also now doesn’t allow me to have the previous uses with the Pro 2. Why?

Free storage for the pro 2 has always been limited to no more than 5 unsubscribed cameras in the account.

Are you under that limit now that you have an unsubscribed Essential?