topic Re: Library shows previous days recordings in Arlo Pro 2

Library shows previous days recordings

Levicd — Sun, 25 Aug 2024 17:49:25 GMT

Hi the app notifies me when a recording is made but when I go to library and click on today's date it only shows yesterday's recordings...

Re: Library shows previous days recordings

jguerdat — Mon, 26 Aug 2024 13:38:09 GMT

Does this happen day after day or are you now missing all recordings after a previous date? For the latter, you can remove one camera from your account and sync it again to see if that helps.

Re: Library shows previous days recordings

Levicd — Mon, 26 Aug 2024 18:28:06 GMT

Thanks. It happens daily. Sometime in the afternoon it updates to the current day...

Re: Library shows previous days recordings

Zebarti — Mon, 26 Aug 2024 20:47:42 GMT

I have the same issue using Arlo Pro 2 cameras. I suspect its a timezone bug they have introduced.

We are +12:00 and as you say it fixes itself in the afternoon.

Bit of a pain as you need to wait 12 hours to see what triggered the notifications when this occurs.

Re: Library shows previous days recordings

ShayneS — Thu, 29 Aug 2024 16:52:22 GMT

Are the recordings missing on the web browser as well?

Which version of the Arlo app are you using?

Thanks

Re: Library shows previous days recordings

Zebarti — Thu, 29 Aug 2024 20:34:21 GMT

For me, yes the recordings are the same on the web. And if you inspect the network traffic you can see duplicated data on the wrong day from the API.

Mobile Version: 4.19_28720

Cheers

John

Re: Library shows previous days recordings

Levicd — Fri, 30 Aug 2024 18:17:41 GMT

Hi thanks for investigating this. Yes exact answer as zebarti above.

Re: Library shows previous days recordings

ShayneS — Fri, 30 Aug 2024 20:21:13 GMT

Also, Is this occurring with the Android or iOS app?

Thank you

Re: Library shows previous days recordings

Levicd — Fri, 30 Aug 2024 20:22:41 GMT

Android

Re: Library shows previous days recordings

ShayneS — Fri, 30 Aug 2024 20:24:17 GMT

@Levicd Thanks, I sent you a PM with more info.

Re: Library shows previous days recordings

Zebarti — Fri, 30 Aug 2024 20:39:48 GMT

Yes, I am on Android also.

Re: Library shows previous days recordings

ShayneS — Fri, 30 Aug 2024 23:44:54 GMT

@Zebarti

Which version ?

Re: Library shows previous days recordings

Pehelope — Sat, 31 Aug 2024 00:10:33 GMT

I also am having this issue for the last few weeks.
The previous days recordings show in the library until 12:00 midday, then after that the current days recordings display.

Happens on my iPhone -Arlo 4.19 (8201 released 19 August).
It also happens when I logon on my laptop.
I am in New Zealand Timezone.

Re: Library shows previous days recordings

Zebarti — Sat, 31 Aug 2024 00:34:42 GMT

Mobile Version: 4.19_28720

Cheers

Re: Library shows previous days recordings

M-G- — Sat, 31 Aug 2024 04:08:31 GMT

hello, I have this same problem.

I can only see yesterdays recordings on todays date.

I am in Melbourne Australia

IOS and Web both the same

All items up to date with OS/firmware etc.

Re: Library shows previous days recordings

LBNZ — Sun, 01 Sep 2024 18:52:17 GMT

Same issue here, iOS. In New Zealand - I get the notification but nothing shows in the library until the afternoon. Can this be resolved? It’s a bit hopeless if you get a notification but can’t see it until hours later…

Delay between motion detection and being sent recording

fozarlo — Sun, 01 Sep 2024 22:30:03 GMT

My arlo2 when armed and detects motion, sends an alert to my phone. However the actual recording does not show up until a day later! I’m in Australia, is this because it’s using the server in NA which is at a different time? It used to send the recording right away

there is the same delay if I try a live recording. It doesn’t show up in the library until many hours later

Re: Delay between motion detection and being sent recording

DannyBearAgain — Mon, 02 Sep 2024 03:45:29 GMT

Not been an issue for my system so far in BNE. I am still using the older UI though.

Library showing previous day

M-G- — Tue, 03 Sep 2024 11:08:49 GMT

The app shows only the previous days recordings on today.

I get the notification but when I go in the app or web it only shows the previous days recordings.

At some point in the day it updates, but it is not until late afternoon / early evening.

Doesn't matter which device (camera or doorbell)

IOS: 17.5.1

App ver: 4.19

Devices all up to date

I am in Melbourne, Australia.

Re: Library shows previous days recordings

M-G- — Tue, 03 Sep 2024 11:10:23 GMT

i don't have hope given my experience with arlo support in the past and how arlo has become a money grabbing company, not a customer service or product company.