topic Re: Email address change in Arlo Pro 2

Email address change

rwalljr1 — Fri, 17 May 2024 23:10:05 GMT

I no longer have access to the email address associated with my Arlo account. I tried to change it on my profile but I got a message that the new email address was already in use and for me to select another one. I don’t have another one and my email address is unique. What can I do? I tried chat with support, but it was no help.

Re: Email address change

BrookeN — Mon, 20 May 2024 20:14:38 GMT

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

Re: Email address change

gpeden — Tue, 17 Sep 2024 18:18:47 GMT

I have this same problem. I can't reliably get emails from my old email (Arlo login), but the arlo login depends on sending emails for a login notification. and I can't get push notifications on the app since i can't login.

I am in a doom-loop and not sure what to do to resolve. I think the best option would be to change to my new working email.

Help!

Re: Email address change

BrookeN — Tue, 17 Sep 2024 21:47:16 GMT

I have reached out to support regarding not being able to get into your email address. Support will reach out to you as soon as possible.

Re: Email address change

gpeden — Tue, 17 Sep 2024 23:32:35 GMT

Thanks!

Unfortunately each step seems to be 'login to your Arlo account or App', which is the problem i trying to solve 🙂

george

Re: Email address change

BrookeN — Wed, 18 Sep 2024 14:16:22 GMT

@gpeden support is asking you to login to your Arlo account?