topic Re: Geofencing in Arlo Pro 2

Geofencing

Mnoel79 — Fri, 13 Sep 2024 13:14:11 GMT

We have 2 phones enabled for Geofencing. While we are in the zone the arrow next to our phones is green. Once we leave the arrow turns grey and the cameras don’t arm. This has worked fine in the past. Location is on, set to always.

Re: Geofencing

jguerdat — Fri, 13 Sep 2024 15:59:36 GMT

Are both apps logged in? If one isn't normally opened within 2 weeks, it gets logged out, causing this problem.

Re: Geofencing

Mnoel79 — Fri, 13 Sep 2024 16:17:36 GMT

Yes, both phones have the app logged in and have been used recently to check cameras. I'm assuming the location feature is working since it knows when we're away and home. And the cameras arm for the schedule we have set, they just don't arm when we leave. I haven't noticed the green/grey arrow before next to the enabled devices either.

Re: Geofencing

jguerdat — Fri, 13 Sep 2024 16:20:33 GMT

Screenshot(s) of your geofencing settings may be useful to help figure this out. Also, have you rebooted your base which may prove useful?

Re: Geofencing

Mnoel79 — Fri, 13 Sep 2024 16:59:21 GMT

What specifically are you looking for or what questions do you have about the settings? We have 2 enabled devices (my phone and my husbands), away mode is armed, home mode is on a schedule.

Re: Geofencing

jguerdat — Sat, 14 Sep 2024 15:17:06 GMT

There are issues with trying to use a schedule along with geofencing. Have you tried just changing modes with no other optional settings?