topic Re: Account Cancelled due to Arlo not wanting to recieve my new card - now bumbed down to 4 camer... in Arlo Pro 2

Account Cancelled due to Arlo not wanting to recieve my new card - now bumbed down to 4 camera only

AlexanderDenmar — Sat, 07 Sep 2024 20:06:34 GMT

I was on a Arlo Secure account with 5 cameras included for 99 DDK.

As a result of my credit card expiring, I was asked to provide my new payment deatails, which I did three times. However, for some reason Arlo could none the less process my new credit card, resulting in my account being cancelled.

Now I am required to sign up to a new account, but it appears that the account conditions have changed, as there are only 4 cameras included as opposed to my privous account which had 5 cameras.

This kinda sucks, and I basicly just want to revert to my old account with 5 cameras included, but it appears to be imposible to reach out to Arlo and have them fix it... Not I am left with starrting this discussion to hear, wheather any others have experienced the same issue.

Re: Account Cancelled due to Arlo not wanting to recieve my new card - now bumbed down to 4 camer...

BrookeN — Mon, 09 Sep 2024 19:32:09 GMT

I have reached out to support regarding not being able to change your credit card information, they will be reaching out to you as soon as possible.

Re: Account Cancelled due to Arlo not wanting to recieve my new card - now bumbed down to 4 camer...

AlexanderDenmar — Mon, 09 Sep 2024 20:08:42 GMT

Thanks for reaching out.

the thing is my new payment has been processed. But not before my old subscription with 5 cameras was cancelled, forcing me to Enter into the new subscription which only comes with 4 cameras But at the same Price.

I basicly just want my old subscription, with 5 cameras at DKK 99.00 Per month.

no more, No less.

thanks if you can provide me with some assistance.

br.

Re: Account Cancelled due to Arlo not wanting to recieve my new card - now bumbed down to 4 camer...

BrookeN — Tue, 10 Sep 2024 16:38:01 GMT

Once the 5th camera subscription expires it will automatically move over to the new subscription.