topic Select “camera” in app not working in Arlo Pro 2

Select “camera” in app not working

Soniagracias — Mon, 02 Sep 2024 12:33:14 GMT

Hi all,

I was having issues with my camera, (which has happened before), so I removed the device (as I usually do) and went to add it again. This time, when I go to add a device, and click on cameras, nothing happens. The other options like lights, doorbells & chimes, and base station all work. For some reason, just the “camera” option does not work. I have tried updating the app, installing the app on another device, and trying the website. Nothing works, please help.

Re: Select “camera” in app not working

jguerdat — Mon, 02 Sep 2024 12:47:59 GMT

Others have reported this recently but I haven't seen a cause or resolution. Do you have a subscription? That may be an indicator. I do have a sub and don't see this behavior.

Re: Select “camera” in app not working

StephenB — Mon, 02 Sep 2024 13:40:30 GMT

@jguerdat wrote:

Others have reported this recently but I haven't seen a cause or resolution. Do you have a subscription? That may be an indicator. I do have a sub and don't see this behavior.

I am thinking this only affects the "Library" interface

@Soniagracias :

Do you see "Library" in your app menu?
Or do you see "Feed" and "Dashboard" instead?

Re: Select “camera” in app not working

Soniagracias — Tue, 03 Sep 2024 13:15:42 GMT

Hi!

Thanks for your reply, I see library. I have never needed a subscription to have my cameras, when did they change this? I have always just deleted my device and added it back when i had an issues. The last time i did this was a couple months ago, so has something changed since then? Is there any way around this?

Thanks so much for your help!

Re: Select “camera” in app not working

StephenB — Tue, 03 Sep 2024 14:27:38 GMT

@Soniagracias wrote:
Thanks for your reply, I see library. I have never needed a subscription to have my cameras, when did they change this?

They haven't changed the need for a subscription for your cameras. (Currently sold models do need a subscription for cloud storage, but you still are entitled to the 7-day free cloud storage you've always had).

I think this is a bug specific to the "Library" interface. At least, I haven't seen any reports from someone using "Feed".

Have you tried adding it back w/o using the app or web browser?

Re: Select “camera” in app not working

DannyBearAgain — Tue, 03 Sep 2024 23:44:15 GMT

@Soniagracias

Have you tried using the manual add method, momentarily press the base sync button then the camera sync button?

Re: Select “camera” in app not working

Soniagracias — Wed, 04 Sep 2024 22:18:33 GMT

Oh my goodness it worked! I had no idea you could do it that way lol. THANK YOU SOOOOOO MUCH!!

Re: Select “camera” in app not working

DannyBearAgain — Thu, 05 Sep 2024 01:01:25 GMT

Unfortunately it doesn’t solve the buggy app issue.