topic Re: Arlo Pro 2 Timestamp gone in Arlo Pro 2

Arlo Pro 2 Timestamp gone

Lilac — Thu, 18 Jul 2024 18:51:42 GMT

Seems the programmers have messed with app again. The timestamp & ". . ." menu that usually is t the top of the screen has disappeared and there is just white space on the top eighth of the screen. Also every time I play back a recording, the app tells me I'm offline even though there has been no disruption to my internet service.

Does anyone know when this problem will be fixed?

White bar in Android app

Jaana — Fri, 19 Jul 2024 17:08:26 GMT

If I watch recording on the Android phone and turn It horizontally, a white bar appears at the top. In this case, I can't see the time of regording and I can't save It to my Phone. If I hold the phone upright, the bar does not appear.

Re: Finland

ShayneS — Fri, 19 Jul 2024 17:08:04 GMT

HI @Jaana

Can you provide a screenshot of this white bar?

Re: Arlo Pro 2 Timestamp gone

ShayneS — Sat, 20 Jul 2024 00:21:50 GMT

Hi @Lilac

Are you still experiencing these symptoms?

Is this on Android or iOS?

Re: Arlo Pro 2 Timestamp gone

Lilac — Sat, 20 Jul 2024 01:31:32 GMT

Hi Shayne,

Samsung Andrpid phone. Yes still having this problem. No timestamp or menu on recordings. Then the app tells me I'm offline and I'm not. I have to restart my phone and do Device maintenance after playing back recordings. My phone is new. Just purchased it a couple months ago.

Re: Arlo Pro 2 Timestamp gone

Lilac — Sat, 20 Jul 2024 19:36:29 GMT

see whie space at top of screen & no timestamp.

Now I'm getting the following error

Re: Arlo Pro 2 Timestamp gone

ShayneS — Mon, 22 Jul 2024 20:21:56 GMT

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

Re: Arlo Pro 2 Timestamp gone

Lilac — Mon, 22 Jul 2024 21:26:18 GMT

I have restarted my internet, restarted the base station, restarted the cameras, restarted my phone. Nothing changes. Still have white bar at top of screen, no timestamp, no menu, app still telling me Arlo is offline almost all the time but still recording video.

Re: Arlo Pro 2 Timestamp gone

ShayneS — Mon, 22 Jul 2024 23:05:08 GMT

Have you tried removing and reinstalling the app? Does this occur on any other devices by chance?

Re: Arlo Pro 2 Timestamp gone

Lilac — Mon, 22 Jul 2024 23:57:00 GMT

I did uninstall & reinstall the app. My phone is the only device I use for the app. I have a tablet but it's too old - the app won't install.

The problems did not go away by reinstalling. Cleared all the cookies & storage caches.

Re: Arlo Pro 2 Timestamp gone

ShayneS — Tue, 23 Jul 2024 15:59:55 GMT

Thank you,

The team has been made aware and are looking in to the reports. I will update this thread as soon as I have more info to share.

Re: Finland

Jaana — Thu, 25 Jul 2024 19:38:14 GMT

Re: Arlo Pro 2 Timestamp gone

Bigdaddy4 — Fri, 26 Jul 2024 12:53:11 GMT

I have the white bar issue also at the top of my video screen

Re: Arlo Pro 2 Timestamp gone

Lilac — Mon, 29 Jul 2024 17:37:28 GMT

Hi @ShayneS

Just wondering if there has been any progress in reviewing this problem?

Re: Arlo Pro 2 Timestamp gone

ShayneS — Mon, 29 Jul 2024 18:38:22 GMT

@Lilac

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

Re: Arlo Pro 2 Timestamp gone

Dam54 — Mon, 29 Jul 2024 19:55:11 GMT

I have the stupid white bar as well. Please fix. Thanks

Re: Arlo Pro 2 Timestamp gone

trakster55 — Mon, 29 Jul 2024 23:49:05 GMT

I have the same symptom with the white bar at the top of the playback window.

In Portrait view during playback, the top of the window provides the date/time of recording. If I rotate the phone to Landscape view, the white bar appears for approximately 3-5 seconds. If I pause the recording, the white bar returns. With the white bar, it hides the date/time of video recording.

I have the VMB4500r2 with two Arlo 2 cameras. Latest firmware is 1.24.0.1_4295_8938370

The software app has version 4.17_28700, released date of 7/20/24.

I believe the issue started before the above release date but I cannot be 100% for certain.

Hope this information is helpful to the developers.

Re: Arlo Pro 2 Timestamp gone

JSen — Wed, 31 Jul 2024 20:01:12 GMT

I am having the same problem, a fix would be appreciated.

Re: Arlo Pro 2 Timestamp gone

Lilac — Wed, 14 Aug 2024 18:32:31 GMT

The white bar is gone & I can now see the timestamp & menu. Also it looks like the app has stopped going offline all the time. I think the Aug 6 software release has fixed the problems.

Re: Arlo Pro 2 Timestamp gone

ShayneS — Fri, 30 Aug 2024 21:50:59 GMT

This symptom should now be resolved with the latest version of the Arlo App v4.19

Can you download and test with this version.

Thank you