topic Re: 5 sec Clip shows as 5 hours long in Arlo Pro 2

5 sec Clip shows as 5 hours long

dezi — Fri, 09 Mar 2018 05:59:07 GMT

It just started today, there are few motion triggered video clips shown as few hours long.

I downloaded one, it is only 5 MB in size. But when it is playing back, the it is a 5 hours long video. It keeps looping the last sec motion forever.

PS: It is Arlo Pro 2, and wired connected with activity zones.

Shared Video link:

https://arlo.netgear.com/hmsweb/users/library/share/link/11CF86F290A761B0_201803

Re: 5 sec Clip shows as 5 hours long

JamesC — Fri, 09 Mar 2018 18:10:55 GMT

The Arlo Engineering team is currently working hard toward a resolution for this issue and hopes to have a fix available soon. We apologize for any inconvenience caused and appreciate your patience as we work on a resolution.

JamesC

Re: 5 sec Clip shows as 5 hours long

Dbc516 — Sat, 10 Mar 2018 02:30:07 GMT

Same problem.

Re: 5 sec Clip shows as 5 hours long

Luntianisla — Sat, 10 Mar 2018 21:48:31 GMT

Same thing happening to my Arlo Pro 2 wired. It is started 2 days ago ang now becoming common now everytime a motion is detected. Sometimes it is 3 hrs, 2 hrs, 20 mins, 15 mins.
Hope a new firmware fix comes sooner than later..

Re: 5 sec Clip shows as 5 hours long

Dbc516 — Sun, 11 Mar 2018 00:06:19 GMT

Would unplugging the cameras help or eliminate this issue until there is an update or fix? And how will the fix be communicated? Surprised that there are not more “me toos” in this thread.

Re: 5 sec Clip shows as 5 hours long

jguerdat — Sun, 11 Mar 2018 01:20:59 GMT

Try restarting the base and maybe pull power and reinstall the battery (if appropriate) for the cameras. I'm not seeing these problems on anything other thn my Q camera.

Re: 5 sec Clip shows as 5 hours long

TexAg1 — Sun, 11 Mar 2018 03:45:12 GMT

Same issue. Started at the same time.

Re: 5 sec Clip shows as 5 hours long

dalybrian — Sun, 11 Mar 2018 17:57:35 GMT

I tried doing this multiple time to no avail

I hope the fix happens soon.

Base Firmware: 1.9.8.0_16666
Camera Firmware: 1.125.5.0_17202

Off Topic Question: Does Arlo / Netgear have a status / issues page where users can go to? I think it would be helpful for the Arlo Community.

Re: 5 sec Clip shows as 5 hours long

FirstCup — Sun, 11 Mar 2018 21:08:07 GMT

Have been using for about 2 months with 2 cameras, connected third camera 3 days ago. This problem started with the third camera. Two or three clips will record right then an extra long one, then will record a few correct ones. All the long clips seem to be acculimative, if it is a 40 minute clip, then records a long clip 30 minutes later. The next long clip will be 40 + 30 = 70 min. Have tried everything, good to see I am not alone with this problem.

Thanks Terry

Re: 5 sec Clip shows as 5 hours long

Dbc516 — Sun, 11 Mar 2018 21:34:55 GMT

At 4:38 and again at 4:39 this afternoon my arlo library is showing recordings of 4:23:13 or longer. Obviously it cannot be recording two at the same time for that length of time. There were other long recordings added to library today along with a few normal ones. The first time this happened we were checking to make sure we closed garage door and it had “ hung up” with the door at half closed position. Was an uncomfortable few minutes trying to decide if we needed to call someone to close the door or turn around and drive 40+ minutes back home. Then we realized that that at the end of the hour of recording the car was still visible in the video at the corner of the garage window. Then realized that was the second long recording on hay camera.

Pro 2

Roy1949 — Mon, 12 Mar 2018 18:39:30 GMT

Hello,

I have 3 cameras 2 Pro and 1 Pro 2 the pro2 will somtimes recoard 4hours 15 min, then the set time of 45 sec, then 6 hours 30 min, then back to the set time of 45 sec for 1 or 2 recordings, then 7 hours 3 min.

Any help ????

Roy S.

Re: 5 sec Clip shows as 5 hours long

Paul_D — Mon, 12 Mar 2018 19:49:15 GMT

I am experiencing the same problem. Recordings show going on for minutes or even hours. Recordings are in fact only 30 seconds or so.

Re: 5 sec Clip shows as 5 hours long

Jonjonajamieson — Mon, 12 Mar 2018 19:49:33 GMT

This is happening to me too .
I’ve tried unplugging and taking battery out and rebooting base unit. Nothing works.

By the way on a slightly unrelated issue. Don’t subscribe to CVR. As soon as I cancelled my subscription all the issues like 3mins of look back instead of 3sec or recordings not savings all these issues disappeared as soon as I cancelled the cvr subscription.

Re: Pro 2

jguerdat — Mon, 12 Mar 2018 20:05:19 GMT

It'sa known issue that being worked on.

Re: Pro 2

Roy1949 — Mon, 12 Mar 2018 20:28:29 GMT

Thank You !!!

Just a little info... I reset the base and no change to timeing problem!!

Re: 5 sec Clip shows as 5 hours long

OKEY — Tue, 13 Mar 2018 16:28:45 GMT

Me too. Not a problem....just a mis labeling of time length.

Re: 5 sec Clip shows as 5 hours long

Terminal3 — Tue, 13 Mar 2018 23:25:19 GMT

Add me to the list. I had two recordings today that were listed way too long. Others were fine. I had one that said it was 35 minutes and another that was listed as over an hour.

Re: 5 sec Clip shows as 5 hours long

Obsydian — Wed, 14 Mar 2018 09:15:36 GMT

Had the issue for over a week, sometimes it sticks to my 30 sec limit, others 2hr of 5hrs !!!!!!!!!!!!!!!!!!!!!!

Re: 5 sec Clip shows as 5 hours long

Grecoan — Wed, 14 Mar 2018 11:34:25 GMT

I have the same issue as well with my pro camera says it’s recording for 6 hours

Re: 5 sec Clip shows as 5 hours long

Dbc516 — Wed, 14 Mar 2018 15:20:51 GMT

The "long" recordings continue - it has now been at least 6 days. This morning, I went out to work in the yard and had a recording that shows as 3:27:34 in the iOs App (is this also an issue in the Android app anyone?). I pulled the thumb drive from the base unit and the actual recording is only 19 seconds and the file size is consistent with other recordings in the file. So, it must be an app issue rather than a camera issue. But seems really strange to me that this only occurs with the 1 (of 4) camera that is plugged in rather than running just off battery.

I have restarted base unit and I have switched out the battery (we primarily use the plugged in camera to charge batteries that are then swapped to the other cameras as needed). I have restarted the App, but I have not deleted and reinstalled it yet.

Although it doesn't seem to be a real big issue as the actual recordings are not so huge, those recordings seem to be slow to load on my phone and caused some real concern when we first noticed the issue when checking to see if we closed the garage door - and the recording had "hung" at mid point of the door closing so we thought we had not closed the door. Luckily, live view works and we could see it was actually closed, but then we were trying to decide if maybe a neighbor who knew we were out of town had closed it for us when they noticed it halfway closed.