topic Re: No alerts, no videos, but can watch live in Arlo Pro 2

No alerts, no videos, but can watch live

ArloCamera979 — Sat, 17 Aug 2024 08:31:22 GMT

Hi,

I have noticed that I have no recordings on any of my cameras nor have I been receiving any notifications of motions for some time now on the arlo pro 2 camera. I can connect to cameras and I’ve restart system but makes no difference. Is anyone else having this problem please?
Thanks

Re: No alerts, no videos, but can watch live

Rodge1994 — Sat, 17 Aug 2024 10:00:45 GMT

Yep having the same issue!!

Re: No alerts, no videos, but can watch live

StephenB — Sat, 17 Aug 2024 14:10:08 GMT

@Rodge1994 wrote:

Yep having the same issue!!

The mods - @JamesC , @ShayneS , @BrookeN - can do a back-end resync that will resolve this issue.

You can also remove one camera from your account and then add it back again. Many users have found that resolved the problem. The risk here is that sometimes it is hard to add that camera back. So if you aren't in a rush, you can wait for the one of the mods to respond.

Re: No alerts, no videos, but can watch live

ShayneS — Tue, 20 Aug 2024 19:03:13 GMT

@ArloCamera979 @Rodge1994

Can you reboot your base stations and test again?

Re: No alerts, no videos, but can watch live

Rodge1994 — Thu, 22 Aug 2024 07:31:16 GMT

yeah it seems to be working, so it might be fixed.

ill give it a couple more days to really determine wether its fixed or not though.

Re: No alerts, no videos, but can watch live

SSW — Thu, 22 Aug 2024 11:25:21 GMT

I am having this same problem and I am trying to understand the comment "can do a back-end resync that will resolve the issue". Does that have to be done by Arlo customer service? If so, what is the best way to contact

a person who is familiar with this solution?

Re: No alerts, no videos, but can watch live

jguerdat — Thu, 22 Aug 2024 12:17:11 GMT

Yes, it's an Arlo function so tagging the mods is the fastest way to do this - @JamesC , @ShayneS , @BrookeN

Re: No alerts, no videos, but can watch live

SSW — Thu, 22 Aug 2024 14:40:15 GMT

Thank you! I will wait to hear back from one of them. I have not tried to remove a camera.

Re: No alerts, no videos, but can watch live

ShayneS — Thu, 22 Aug 2024 15:04:10 GMT

Hey @SSW

I made a backend update, can you reboot your base station and test this again.

Thanks

Re: No alerts, no videos, but can watch live

SSW — Thu, 22 Aug 2024 16:17:47 GMT

I rebooted the base station and then checked two different camera/arming configurations. Both of them are now working again with notifications and recordings, so it looks like the issue has been resolved. Thank you!

Re: No alerts, no videos, but can watch live

ShayneS — Thu, 22 Aug 2024 17:43:18 GMT

@SSW

Awesome, glad to hear it!