topic Arlo pro 2 device not visible in Arlo Pro 2

Arlo pro 2 device not visible

Jo_1717 — Wed, 21 Aug 2024 02:21:23 GMT

Hello,

is it possible to

have two different cameras working at the same time? I have the arlo

pro 2 and the essential outdoor camera. I connected the essential camera and I can’t see the arlo

pro 2 devices anymore but the devices are still working as I get notifications of movement. How do I see the Arlo pro 2 videos?

Re: Arlo pro 2 device not visible

jguerdat — Wed, 21 Aug 2024 13:01:01 GMT

Just to be sure, did you use the same account to add the new camera so it would be seen a long with the old ones or did you use a different/new account?

What do the LEDs on your base station show? Have you logged out of the app and back in to see what happens? Try using a computer browser to see what the web client (my.arlo.com) shows.

Re: Arlo pro 2 device not visible

Jo_1717 — Thu, 22 Aug 2024 13:59:07 GMT

Yes I used the same account. Everytime I get a notification with the Pro 2 and I click on it, it takes me to the new camera footage.

The LED on the base station shows blue. I did reset it twice. If I log out and in again, will I lose everything previously and will I have to connect all the cameras again?

Also, good point maybe I should also try the web browser. Thank you so much.

Re: Arlo pro 2 device not visible

jguerdat — Fri, 23 Aug 2024 13:23:44 GMT

Logging out of the app doesn't cause any loss of your configuration or recordings.