topic Re: Error message in Arlo Pro 2

Error message

Fe_1232 — Thu, 15 Aug 2024 07:33:28 GMT

Receiving error message when trying to log in on the app. Usually have no problems, have had camera since December. Already changed password and uninstalled and reinstalled. Help please

Re: Error message

StephenB — Thu, 15 Aug 2024 11:15:01 GMT

@Fe_1232 wrote:

Receiving error message when trying to log in on the app.

What error are you seeing?

If the two-factor authentication is failing, did you try using email? (easiest to check for the email on a nearby PC).

Re: Error message

Fe_1232 — Thu, 15 Aug 2024 15:36:45 GMT

Yupp tried all of that. Try to use email then when I go to email to get code and back to Arlo app it resets again. So can’t use the code

Re: Error message

StephenB — Thu, 15 Aug 2024 18:34:31 GMT

@Fe_1232 wrote:

Try to use email then when I go to email to get code and back to Arlo app it resets again.

Which is why I suggested doing this near a PC, and use the PC to read the email.

Once you are logged in, you should be able to set the phone as a trusted device.

Re: Error message

BrookeN — Mon, 19 Aug 2024 19:39:18 GMT

@Fe_1232 were you able to log into the account?