topic Re: Issue loading feed event in Arlo Pro 2

Issue loading feed event

LJ07 — Thu, 09 May 2024 06:21:05 GMT

Hi there

I got a subscription for a month. First time having a subscription (had cameras for over 4 years) I cancelled due to not needing it anymore. Now I am getting "Issue loading feed event" I have reset the system, reset the cameras and uninstalled and reinstalled.

Please help?

Re: Issue loading feed event

ShayneS — Mon, 13 May 2024 20:25:06 GMT

Hi @LJ07 Are you still experiencing this issue?

Re: Issue loading feed event

LJ07 — Mon, 13 May 2024 21:07:24 GMT

I signed back up to the subscription and it is working again. Absolutely bs. I had the feed for over 4 years before getting the subscription. So no it isn't fixed.

Re: Issue loading feed event

ShayneS — Mon, 13 May 2024 21:33:35 GMT

@LJ07 I have escalated this for you and support will be reaching out to you as soon as possible.

Re: Issue loading feed event

LJ07 — Thu, 16 May 2024 09:53:53 GMT

They were meant to call me back but did not.

Re: Issue loading feed event

ShayneS — Thu, 16 May 2024 17:18:33 GMT

@LJ07

I notified the appropriate team and support is reaching out.

Re: Issue loading feed event

Glivig — Mon, 12 Aug 2024 19:09:36 GMT

After four years I am also not able to view recorded events. They must have messed something up when they updated. Time to purchase another company’s security camera

Re: Issue loading feed event

StephenB — Tue, 13 Aug 2024 10:43:11 GMT

@Glivig wrote:

After four years I am also not able to view recorded events.

If this is with Pro 2 cameras, then you might need a back-end resync. I'm tagging the mods - @JamesC , @BrookeN , @ShayneS - so they can check.

If you have different camera models, please let us know what you have.

Re: Issue loading feed event

Glivig — Tue, 13 Aug 2024 12:20:45 GMT

They are the pro 2 cameras.
This happened as soon as I didn’t renew my subscription.

Re: Issue loading feed event

jguerdat — Wed, 14 Aug 2024 14:27:41 GMT

Pro 2 and older cameras don't require a subscription at all unless you want features that otherwise aren't supported by the free 7 day plan. As @StephenB suggested, the backend sync may be the solution. You can also try removing one of those cameras from your account and sync it again to see if that helps.

Re: Issue loading feed event

ShayneS — Thu, 15 Aug 2024 16:32:55 GMT

@Glivig

Can you reboot your base station and test again?

Re: Issue loading feed event

Glivig — Thu, 15 Aug 2024 17:05:43 GMT

I re synced one of the cameras and they are now all working again.

Re: Issue loading feed event

Sage888 — Wed, 04 Dec 2024 08:09:50 GMT

Mine is coming up with the same issue now

Re: Issue loading feed event

ShayneS — Fri, 06 Dec 2024 18:34:23 GMT

@Sage888

Are you still experiencing this symptom?

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.