topic Re: Arlo Pro 2 damaged in storm in Arlo Pro 2

Arlo Pro 2 damaged in storm

dawgsfan157 — Mon, 05 Aug 2024 19:17:34 GMT

I had a Arlo Pro 2 damaged in a storm this week. I need to get it replaced, but I cant find a way to contact Arlo, I dont have any of the subscriptions that give me access to an agent. How can I see about getting this replaced thru my insurance? I dont even see where I can purchase another Pro 2 camera. Anyone had this happen before? My insurance said if I can provide them with something saying Arlo discontinued the Pro2, I can possibly get a new camera system.

Re: Arlo Pro 2 damaged in storm

StephenB — Mon, 05 Aug 2024 21:16:11 GMT

@dawgsfan157 wrote:

I dont even see where I can purchase another Pro 2 camera.

Arlo stopped making them in Dec 2019, and no longer sells them. You can find some on ebay and similar sites - generally they are used.

Your older cameras were sold with 7-day free cloud storage. None of the currently sold cameras have that feature, all of them need a subscription to get any cloud storage.

@dawgsfan157 wrote:

My insurance said if I can provide them with something saying Arlo discontinued the Pro2, I can possibly get a new camera system.

See the last manufacture date here:

https://downloads.arlo.com/images/PDFs/EOL_Policy/Arlo-End-of-Life-Policy_06_01_2023_Final.pdf

Re: Arlo Pro 2 damaged in storm

dawgsfan157 — Mon, 05 Aug 2024 21:26:50 GMT

Yeah the EOL isn’t until 2025, so theoretically they should still offer parts or replacement for them. But since I don’t have a subscription plan, I have no way of contacting support.

Re: Arlo Pro 2 damaged in storm

StephenB — Mon, 05 Aug 2024 22:03:17 GMT

@dawgsfan157 wrote:

Yeah the EOL isn’t until 2025, so theoretically they should still offer parts or replacement for them.

They don't provide parts for their cameras, and they haven't sold the Pro 2 cameras for some time. Your cameras are out of warranty, so even if you had a subscription they will not replace them.