topic Re: Local recording in Arlo Pro 2

Local recording

cremator57 — Mon, 05 Aug 2024 12:10:24 GMT

My arlo pro2 stopped recording locally to my USB, shows USB ready,cameras active,alarmed and motion turned on, cameras show when something goes in front of them, but no recording?

Re: Local recording

TomMac — Mon, 05 Aug 2024 12:18:41 GMT

Have you tried rebooting the base unit ( power off then on )?

Re: Local recording

cremator57 — Mon, 05 Aug 2024 13:28:59 GMT

Rebooted and powered down Base,USB says ready and to record locally, cameras armed and notifications on?

Re: Local recording

StephenB — Mon, 05 Aug 2024 13:49:43 GMT

@cremator57 wrote:

Rebooted and powered down Base,USB says ready and to record locally, cameras armed and notifications on?

What base station model do you have? (Look for a VMBxxxx label)

Have you ejected the USB storage and checked it on a PC?

Re: Local recording

cremator57 — Mon, 05 Aug 2024 13:52:26 GMT

VMB4000r3

Re: Local recording

cremator57 — Mon, 05 Aug 2024 13:53:25 GMT

Firmware 1.24.0.1_4436_8938370

Re: Local recording

StephenB — Mon, 05 Aug 2024 18:37:22 GMT

@cremator57 wrote:

VMB4000r3

The VMB4000 and VMB4500 support local recording, but do not support playback. All the recordings you see in the app or my.arlo.com are stored in the Arlo Cloud (using the free 7-day cloud recording feature of the legacy cameras).

The ONLY way to see the local recordings is to eject the USB drive using the app, and then connect the storage to a PC.

If you are saying that you are no longer seeing any recordings in the app, then that is an issue that some other users have reported. The mods can do a remote re-sync which will resolve it, so please do post back if that is your issue.

Re: Local recording

cremator57 — Mon, 05 Aug 2024 19:01:59 GMT

I have had this system for 6 years now, all recording was stored on the USB installed in base, never had cloud, or paid for subscription, notifications were sent to my phone, with notifications turned on, just recently there has been nothing in the library for all five of my cameras.

Never had to eject USB to see recordings before.

Re: Local recording

StephenB — Mon, 05 Aug 2024 20:48:42 GMT

@cremator57 wrote:

I have had this system for 6 years now, all recording was stored on the USB installed in base, never had cloud, or paid for subscription, notifications were sent to my phone, with notifications turned on, just recently there has been nothing in the library for all five of my cameras.

Never had to eject USB to see recordings before.

You aren't the first to be confused on how the system works.

Once again - your base DOES NOT SUPPORT PLAYBACK. All the recordings you've been seeing in the app and my.arlo.com are stored in the Arlo Cloud - NOT the USB drive. You didn't need to pay for a subscription because your legacy cameras were sold with 7 days free cloud storage.

I am tagging the mods - @BrookeN , @JamesC , @ShayneS - so they can do a back-end sync of your system. That should restore the normal operation. They will reply after they've done this for you.

Re: Local recording

ShayneS — Wed, 07 Aug 2024 21:30:04 GMT

@cremator57

Can you reboot your base station and test again?