topic Re: Arlo Pro 2 cameras connected to VMB4000 base station - all offline yet still recording events in Arlo Pro 2

Arlo Pro 2 cameras connected to VMB4000 base station - all offline yet still recording events

ertriad — Mon, 15 Jul 2024 08:15:10 GMT

I'm abroad at the moment. When I access my home Arlo system via laptop or iphone, all cameras and base station consistently showing offline (for a number of days now) YET cameras are still recording events.

With Base Station online, mode set to ARM during the late evening and DISARM early morning.

I have yet to try to access system when system is ARMED !

Anyone else come across this problem ?

NB: Had my system years and has worked perfectly thus far !

Re: Arlo Pro 2 cameras connected to VMB4000 base station - all offline yet still recording events

jguerdat — Mon, 15 Jul 2024 13:07:34 GMT

@JamesC , @ShayneS , @BrookeN this sounds like a good case for that backend sync.

Re: Arlo Pro 2 cameras connected to VMB4000 base station - all offline yet still recording events

BrookeN — Tue, 16 Jul 2024 14:50:10 GMT

Please watch your cameras throughout the day today and let me know if the behavior is resolved by tomorrow.

Re: Arlo Pro 2 cameras connected to VMB4000 base station - all offline yet still recording events

ertriad — Tue, 16 Jul 2024 20:49:47 GMT

Behaviour unchanged.

Can also add 2x video clips were recorded within last 15 minutes from 2 of my 3 cameras - capturing wildlife in my front and back gardens. Means therefore system must be ACTIVE yet remote interrogation using both my Windows 10 laptop (version 10.0.19045 Build 19045) and my iPhone 13 (ios 17.5.1) mobile device, show all 3 of my Arlo Pro 2 cameras as offline and the VMB4000 base station as offline also.

When I get home, I will restart/reset the whole system hoping that will restore full functionality.

Re: Arlo Pro 2 cameras connected to VMB4000 base station - all offline yet still recording events

BrookeN — Wed, 17 Jul 2024 14:08:11 GMT

That would be my next suggestion. Try just one at first and see if that changes the behavior you are seeing.

Re: Arlo Pro 2 cameras connected to VMB4000 base station - all offline yet still recording events

CLangley — Sat, 20 Jul 2024 10:06:16 GMT

I have exactly the same problem with 3x Arlo Pro2 cameras on a VMB4000r3 Base Station at a holiday home showing as offline for the past 6 days. I am receiving motion & sound notifications, but no recordings showing up. The base station is connected to the router via ethernet & is showing as connected. (I also have 1x Arlo Q-Plus on WiFi direct to the router, which is still working fine).
They are all at a remote holiday home, so I cannot do anything locally. Cameras are all on a Arlo Secure subscription.

They all worked very well for a few years, but very annoyingly are increasingly problematic & less reliable with some firmware updates in recent times. Arlo service is getting worse. Time to move to a more reliable brand?

Re: Arlo Pro 2 cameras connected to VMB4000 base station - all offline yet still recording events

ertriad — Sun, 21 Jul 2024 08:21:46 GMT

Restarted base station (by depowering, waiting 30 secs, repowering).

Everything back to normal, HOWEVER I'm now back home and no longer overseas !

Re: Arlo Pro 2 cameras connected to VMB4000 base station - all offline yet still recording events

DannyBearAgain — Mon, 22 Jul 2024 00:46:33 GMT

@ertriad

I would recommend installing a smart plug on the arlo base station so you can power cycle it remotely when your overseas again.

Re: Arlo Pro 2 cameras connected to VMB4000 base station - all offline yet still recording events

ertriad — Mon, 22 Jul 2024 04:47:52 GMT

Great idea. Thanks !

Re: Arlo Pro 2 cameras connected to VMB4000 base station - all offline yet still recording events

DannyBearAgain — Mon, 22 Jul 2024 05:39:48 GMT

Your welcome,

I installed these on all my base stations and externally powered cameras years ago to restore them back after arlo’s continued buggy firmware updates. I use google home app to access them when needed.

Re: Arlo Pro 2 cameras connected to VMB4000 base station - all offline yet still recording events

CLangley — Mon, 22 Jul 2024 06:39:33 GMT

Excellent idea. Thanks.

Re: Arlo Pro 2 cameras connected to VMB4000 base station - all offline yet still recording events

ertriad — Tue, 23 Jul 2024 11:41:00 GMT

I’m getting emails from the “Arlo Community” asking whether my “Power Reset & the remote switch” solved the problem..To my mind, a Power Reset however initiated, offers a workaround to a pre-existing problem..The workaround got me out of trouble BUT the root cause must still be there..will Arlo spend time & resourses on it ? probably not !

Re: Arlo Pro 2 cameras connected to VMB4000 base station - all offline yet still recording events

BrookeN — Mon, 29 Jul 2024 14:20:58 GMT

We are still looking into the behavior you were experiencing. I am glad the work around has you up and running as we continue to look into this.

Re: Arlo Pro 2 cameras connected to VMB4000 base station - all offline yet still recording events

Fifididi — Tue, 30 Jul 2024 14:02:31 GMT

I have the exact same situation, i’m currently abroad and unable to switch off power.

my main purpose is to have these cameras when i’m abroad…

is it possible to resync remote somehow?

Re: Arlo Pro 2 cameras connected to VMB4000 base station - all offline yet still recording events

BrookeN — Tue, 30 Jul 2024 14:36:20 GMT

@Fifididi Can you please watch your cameras throughout the day and let me know if you see the behavior fixed?

Re: Arlo Pro 2 cameras connected to VMB4000 base station - all offline yet still recording events

CLangley — Tue, 30 Jul 2024 14:33:11 GMT

Last week I asked a friend to go and power cycle the VMB4000 camera hub, which seemed to clear the "offline" cameras. Let's hope the problem does not reoccur.

Re: Arlo Pro 2 cameras connected to VMB4000 base station - all offline yet still recording events

Edinburgh_lad1 — Tue, 30 Jul 2024 15:26:16 GMT

As a community, we need to get together and put pressure on Arlo to either stop buggy firmware updates or enable us control when firmware can be uploaded. This nonsense of so many users being unable to access their systems because of firmware issues, as outlined in this post and others, simply cannot continue!

If anyone would like to add support to that, please add a comment below.

Re: Arlo Pro 2 cameras connected to VMB4000 base station - all offline yet still recording events

Fifididi — Wed, 31 Jul 2024 05:38:26 GMT

The issue remains

Re: Arlo Pro 2 cameras connected to VMB4000 base station - all offline yet still recording events

BrookeN — Wed, 31 Jul 2024 14:01:01 GMT

Please take one of the Pro 2 cameras off the account and re-add it onto the account.

Re: Arlo Pro 2 cameras connected to VMB4000 base station - all offline yet still recording events

ertriad — Sun, 04 Aug 2024 07:02:01 GMT

For the record, the “smart plug” idea is a great WORKAROUND..It can never be a solution since any power reset enables restoration of service, BUT solves nothing (original cause of problem still existing) ! I have however accepted it as a solution to STOP the following emails constantly asking me to accept the Reply as a Solution !