topic Re: AL1101 Security Light - Mobile App > Add Device Failure after 4.16 update in Arlo Pro 2

AL1101 Security Light - Mobile App > Add Device Failure after 4.16 update

BDubZ — Wed, 17 Jul 2024 12:20:42 GMT

Step 5 failed, looping back to Step 4. Could never get to Step 6 to scan QR code.

( I was able to perform this set up from an Android device with an older version of the Arlo Mobile App.)

Launch the Arlo Secure App.
Tap Devices.
Tap

or Add New Device +.
Tap Lights.
Tap Security Light.
Scan the QR code on your Arlo Bridge.
Follow the in-app instructions to add the Arlo Bridge and each Arlo Security Light.

ShayneS — Fri, 19 Jul 2024 00:32:26 GMT

Are you still experiencing this symptom?

BDubZ — Fri, 19 Jul 2024 11:02:41 GMT

I have not attempted to use the Add Device feature of the Mobile App from my iPhone again. I was waiting for a response from Arlo Support.