topic Requesting token reset for Homekit in Arlo Pro 2

Requesting token reset for Homekit

mrarloa — Sun, 14 Jul 2024 17:43:25 GMT

Hi I have VMB4000r3 and trying to add it to Homekit. I have the latest version of the Arlo app and I have also ensured I am on the same network as the base station but I still get stuck on “discovering your device”. I saw that others solved this issue with a token reset. Could I please request one?

Re: Requesting token reset for Homekit

BrookeN — Mon, 15 Jul 2024 15:26:15 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

Re: Requesting token reset for Homekit

mrarloa — Wed, 17 Jul 2024 19:52:47 GMT

Hi Brooke, I have reset the base station by removing power and I’m still seeing unable to see my base station when I set up HomeKit. Could you please advise?

Re: Requesting token reset for Homekit

BrookeN — Thu, 18 Jul 2024 14:22:39 GMT

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184