topic Re: Cameras not working in Arlo Pro 2

Cameras not working

JonnyZ — Wed, 03 Jul 2024 18:56:51 GMT

I have 5 cameras and four of them have not worked for a week now. I’ve tried resetting the home base, unplugging the home base, etc. any ideas

jguerdat — Thu, 04 Jul 2024 13:43:32 GMT

Known issue as evidenced by a quick search for similar posts here.

There are 3 possible solutions:

1) remove one camera and sync it back to your account to see what happens - this seems to have worked for some folks.

2) see if @BrookeN will be able to run a backend sync for you (this may take a while due to the holiday).

3) nuclear option - remove all devices from your account and start fresh, as if new.

ShayneS — Fri, 05 Jul 2024 23:40:02 GMT

These cams appear to be offline. Have you tried removing just one and readding it to your app to see if that resolves this offline issue?