topic Re: Arlo H4 moving detection stopped working in Arlo Pro 2

Older generations of cameras offering free 7 day cloud recordings

Panthersnr — Sat, 22 Jun 2024 10:38:09 GMT

My cameras have stopped recording to the free 7 day cloud service

Re: Older generations of cameras offering free 7 day cloud recordings

StephenB — Sat, 22 Jun 2024 11:00:02 GMT

@Panthersnr wrote:

My cameras have stopped recording to the free 7 day cloud service

Several users have reported this recently with their systems. The mods can fix it remotely, so I am tagging them to call attention to your post - @BrookeN , @ShayneS , @JamesC . They might not respond over the weekend, so give them some time.

Re: Older generations of cameras offering free 7 day cloud recordings

ShayneS — Mon, 24 Jun 2024 22:21:20 GMT

Thank you for bringing this to our attention. Are you still experiencing this behavior? I have notified the team and I will provide more info as soon as I can.

Re: Older generations of cameras offering free 7 day cloud recordings

samiam1966 — Wed, 26 Jun 2024 18:46:26 GMT

My cameras have stopped the 7-day recording, too. Does anyone know why?

Re: Older generations of cameras offering free 7 day cloud recordings

ShayneS — Wed, 26 Jun 2024 20:51:44 GMT

Hi @samiam1966

Can you reboot your base station and test this again, I had the team make an update on the backend.

Thanks

Re: Older generations of cameras offering free 7 day cloud recordings

ShayneS — Fri, 28 Jun 2024 21:19:54 GMT

@samiam1966

How did this go?

Arlo H4 moving detection stopped working

TobG — Sun, 30 Jun 2024 11:33:29 GMT

Hi. My Arlo H4 moving detection have stopped working. Any tips on what can have gone wrong and how it can be solved? Have consulted Arlo's support quide/FAQ, and Google'd about it, but not found any solution.

Re: Arlo H4 moving detection stopped working

jguerdat — Sun, 30 Jun 2024 15:34:28 GMT

If the issue is that you get no recordings, be sure you have a subscription which is required. The free trial sub may have expired.

Re: Arlo H4 moving detection stopped working

StephenB — Sun, 30 Jun 2024 17:26:47 GMT

@TobG wrote:

My Arlo H4

H4 is a hardware revision code, not the camera model. The cameras have overlapping H codes, so we cannot determine your camera model from this info. The model should start with either VMC or VML.

Can you get the correct info? One way is to open the camera, remove the battery, and look at the label behind it. Another way is to go into the support center in the app, select the camera, and scroll down to the product id field.

Also, do you have other cameras? If you do, are they working?

Re: Older generations of cameras offering free 7 day cloud recordings

heron3 — Mon, 01 Jul 2024 20:14:00 GMT

I am also having this issue with all 4 of my arlo pro 2 cameras. I restated the base station a few times and unplugged and removed the battery in one of the cameras to test it out but still the same. The live cameras work but no recording or motion detection. It seems like when I click Mode and set it to Arm all devices and click to check the Armed setting is not checked. When I try to manually click on Armed after a second it uncheck itself. I can select Schedule which seems to show it's armed all the time per schedule but this doesn't seem to matter.

Re: Older generations of cameras offering free 7 day cloud recordings

StephenB — Mon, 01 Jul 2024 20:38:34 GMT

@heron3 wrote:

I am also having this issue with all 4 of my arlo pro 2 cameras. I restated the base station a few times and unplugged and removed the battery in one of the cameras to test it out but still the same. The live cameras work but no recording or motion detection. It seems like when I click Mode and set it to Arm all devices and click to check the Armed setting is not checked. When I try to manually click on Armed after a second it uncheck itself. I can select Schedule which seems to show it's armed all the time per schedule but this doesn't seem to matter.

The mods ( @BrookeN , @JamesC , @ShayneS ) can do a back-end sync that likely will fix this, so I am tagging them.

Another thing you can try is removing one camera from your account, and then adding it back.

Re: Older generations of cameras offering free 7 day cloud recordings

ShayneS — Mon, 01 Jul 2024 23:58:57 GMT

Hi @heron3

Can you reboot your base station and test again?

Thanks

Re: Older generations of cameras offering free 7 day cloud recordings

heron3 — Tue, 02 Jul 2024 00:18:09 GMT

I'll try these.

Re: Arlo H4 moving detection stopped working

BrookeN — Tue, 02 Jul 2024 14:52:44 GMT

@TobG can you check the cameras now and see if you are seeing the same behavior?

Re: Arlo H4 moving detection stopped working

heron3 — Wed, 03 Jul 2024 00:35:38 GMT

I did both I restarted the base station and removed one camera and then reinstalled it. Eventually all 4 cameras are now working again! Thanks I don't know if someone did something on their end or if what I did fixed it but seems to be detecting motion again and recording. Hopefully this won't happen again so I won't have to climb up my ladder to grab one of the cameras again.