topic Re: Samsung Galaxy S21, Model SMG991U, Android 14, can't be checked for geofencing in Arlo Pro 2

Samsung Galaxy S21, Model SMG991U, Android 14, can't be checked for geofencing

Jacob69 — Thu, 20 Jun 2024 15:59:41 GMT

On ‎2023-10-02 11:45 PM, @Nb540 posted "I'm having trouble adding my device as a trusted mobile device for geofencing. I can tick the box to add but it doesn't save. Have tried reinstalling app, changing phone name. No luck. It used to work so not sure what the issue is. Grrr"
I've this same exact issue and I didn't find a solution. Would you please repost the solution ?

Re: Samsung Galaxy S21, Model SMG991U, Android 14, can't be checked for geofencing

ShayneS — Fri, 21 Jun 2024 18:33:13 GMT

@Jacob69

Which version of the Arlo app do you have installed?

Re: Samsung Galaxy S21, Model SMG991U, Android 14, can't be checked for geofencing

Jacob69 — Mon, 24 Jun 2024 19:50:50 GMT

Hello, the Arlo app installed on my Samsung S21 is version 4.14.6-28680, Released 06/18/24. Thanks

Re: Samsung Galaxy S21, Model SMG991U, Android 14, can't be checked for geofencing

ShayneS — Wed, 26 Jun 2024 20:46:39 GMT

@Jacob69

I have escalated this for you and Support will be reaching out to you as soon as possible.

Re: Samsung Galaxy S21, Model SMG991U, Android 14, can't be checked for geofencing

Jacob69 — Thu, 27 Jun 2024 14:15:01 GMT

Many Thanks!