topic Updated app Arlo Secure in Arlo Pro 2

Updated app Arlo Secure

PMac189 — Mon, 24 Jun 2024 14:00:15 GMT

First there is no drop down for Arlo Secure on the list so I grabbed Arlo pro 2. If you currently use 2 locationson with the the old app. Do not update to new app. It will not allow for 2 different locations. You will have to subscribe to another account for second location. Needless to say I'm not happy since I cannot undo the update.

Re: Updated app Arlo Secure

Edinburgh_lad1 — Mon, 24 Jun 2024 15:20:16 GMT

This forum is aware of that.

However, there's no option not to update to the new app once you've been 'targeted'.

Re: Updated app Arlo Secure

jguerdat — Tue, 25 Jun 2024 13:36:42 GMT

@PMac189 wrote:

First there is no drop down for Arlo Secure on the list so I grabbed Arlo pro 2. If you currently use 2 locationson with the the old app. Do not update to new app. It will not allow for 2 different locations. You will have to subscribe to another account for second location. Needless to say I'm not happy since I cannot undo the update.

The new user interface (UI) does indeed support multiple locations without a second account. However, unlike the old UI, you're forced to buy a subscription if your account has more than 5 total legacy cameras. The old UI also supported this but the subscription wasn't enforced.

You can still set up a second account for the remote location using the new UI and share those cameras to your main account using Settings, People. As long as both accounts have 5 legacy cameras or fewer you still get the free 7 day plan for both.

Re: Updated app Arlo Secure

PMac189 — Fri, 05 Jul 2024 18:37:54 GMT

Thank you for that response. I currently have one Arlo Secure account. If I have 4 cameras at one location (one hub) and 8 cameras at another location 6 on one hub and 2 on another hub (same location). Will I need another Secure subscription? All of this ran off one subscription prior to the update and I had no problem with geofencing.

Thank you

Re: Updated app Arlo Secure

StephenB — Fri, 05 Jul 2024 20:12:27 GMT

@PMac189 wrote:

I currently have one Arlo Secure account. If I have 4 cameras at one location (one hub) and 8 cameras at another location 6 on one hub and 2 on another hub (same location). Will I need another Secure subscription?

Unfortunately, yes.