topic Re: Cameras wont record motion in Arlo Pro 2

No alerts, no videos, but can watch live

Dood — Fri, 10 May 2024 15:25:25 GMT

Two days now there have been no videos and no notifications. I am able to watch live video from the cameras.

The mode is set to Armed (all cameras operating). I’ve checked the mode and all of the cameras are as they were, set to detect motion and send me notifications.

Re: No alerts, no videos, but can watch live

jguerdat — Sat, 11 May 2024 12:49:55 GMT

There have been issues for a while now with the legacy cameras recording. I have no idea what causes this but I assume backend issues that we can't fix. About all you can try is to reboot your router and base in that order to see if that helps in any way.

Re: No alerts, no videos, but can watch live

Dood — Sat, 11 May 2024 23:04:50 GMT

I ended up “removing” the base station using the app and then reinstalling. Had to then reconnect all the cameras and set up modes again, but it’s working.

Re: No alerts, no videos, but can watch live

davidllewellin — Sun, 12 May 2024 07:21:53 GMT

Had the same issue yesterday - out of no where, no notifications or recordings but live still worked. I hadn't changed any settings and checked that push notifications were on, record was on, notifications was on etc. I guess I will have to try a full delete / replace of the base station / app and set up etc

My Arlo Pro 2 cameras when armed are not detecting motion thus not recording

nickschultz515 — Mon, 13 May 2024 16:32:23 GMT

My Arlo Pro 2 cameras when armed are not detecting motion thus not recording

Re: My Arlo Pro 2 cameras when armed are not detecting motion thus not recording

jguerdat — Tue, 14 May 2024 13:58:01 GMT

There's been several reports of this happening. The quick solution is to remove the base and cameras from your account and add them back as if new, starting with the base.

Re: My Arlo Pro 2 cameras when armed are not detecting motion thus not recording

PLovas — Tue, 14 May 2024 15:15:46 GMT

Three of my four pro two cameras are not detecting motion or recording. I have disconnected from base and reconnected multiple times the issue persist. Any recommendations? Is there a full reset I can do?

Re: My Arlo Pro 2 cameras when armed are not detecting motion thus not recording

jguerdat — Wed, 15 May 2024 12:55:21 GMT

Remove the cameras and base from your account and start fresh, as if new. It may be that removing the base will be the fix.

No Recordings or motion detection

haaaw — Wed, 15 May 2024 14:54:05 GMT

Since about noon today I haven’t had any motion detection events or recordings. The cameras can view live video and record manually, but won’t detect motion and aren’t recording CVR either.

Tried rebooting the entire system with no luck.

Anybody experiencing similar issues? Ideas for solutions that don’t include resetting and having to reapply all my routines and settings?

USA

Wahoo12 — Thu, 16 May 2024 10:35:29 GMT

The cameras are detecting motion, but are not recording. We have unplugged and we have removed batteries.

Re: USA

jguerdat — Thu, 16 May 2024 12:19:27 GMT

Seems to be a recent issue. The quickest way to solve this is to remove all devices and add them back as if new, starting with the base.

Re: No Recordings or motion detection

MattTrigg — Thu, 16 May 2024 13:06:06 GMT

I'm having the same problem since 0345 yesterday morning.....no changes made so has to be Arlo problem

Re: No Recordings or motion detection

jguerdat — Thu, 16 May 2024 13:24:01 GMT

Which cameras? If they are some of the legacy one (Pro 2 or older) the fastest resolution is to remove all devices from your account and add them back as if new, starting with the base.

Re: No Recordings or motion detection

MattTrigg — Thu, 16 May 2024 13:37:22 GMT

All 3 cameras affected are Pro 4

Re: No Recordings or motion detection

jguerdat — Thu, 16 May 2024 13:39:51 GMT

You responded to a post in the original Arlo wire free cameras - the Pro 4s are much different and require a subscription. Have you checked your subscription status? The trial sub may have expired so you'd need to buy an appropriate plan.

Re: No Recordings or motion detection

MattTrigg — Thu, 16 May 2024 13:45:46 GMT

Ah my apologies for replying in the wrong post...but yes the subscription is all good so no idea.

Arlo App not working on iPhone

Mark130 — Thu, 16 May 2024 20:24:27 GMT

The Arlo app won't stream my cameras on iPhone, or on the odd occasion that it does connect it streams for 10 seconds and then disconnects and goes back to saying that the cameras are offline.

No problems with the app on Android and the cameras are streaming so they are powered, connected to the base station and online.

I have uninstalled and reinstalled the app, tried on cellular and on WiFi and on 3 different iPhones.

Any thoughts?

Thanks!

Re: Arlo App not working on iPhone

Mark130 — Thu, 16 May 2024 20:27:05 GMT

Forgot to mention,

Called Support and they said they can see all the cameras and they are working fine but couldn't offer anything else.

Stop getting motion detection and stopped recording

Certifizel — Fri, 17 May 2024 03:03:31 GMT

A couple days ago all 4 of my arlo pro 2 stopped giving motion detection alerts and stopped recording but when i press for live view that works

Re: Stop getting motion detection and stopped recording

Dave2345 — Fri, 17 May 2024 11:59:40 GMT

Same here. Did the 7 day free recording expire? Other posts said was staying until 2025.