topic No push notifications, no recordings but live ok in Arlo Pro 2

No push notifications, no recordings but live ok

Bluesky18 — Tue, 11 Jun 2024 18:34:06 GMT

Hello I have the same issue as the post "No alerts, no videos, but can watch live". I already tried all steps but it is still not working. @BrookeN, I am trying to dm you but can't find the envelope icon on the top right of the forum page. Please help. Thank you.

Re: No push notifications, no recordings but live ok

BrookeN — Tue, 11 Jun 2024 21:48:52 GMT

I synced your account using our back-end tools, please allow 24 hours to see the change. Log out and back in on the app was well. Let me know tomorrow if the behavior is resolved.

Re: No push notifications, no recordings but live ok

Bluesky18 — Wed, 12 Jun 2024 00:12:18 GMT

Thank you so much BrookeN. It is working now!

True story to share

I was helping my neighbor earlier to troubleshoot her internet issue. She is 84 years old and not tech-savvy at all. I did all basic troubleshooting including router and ONT box reset multiple times but no dice. So I called on her behalf to the carrier for support. I spent an hour with the tech and basically repeated what I did earlier. At the end I was able to help my neighbor to schedule a tech to come onsite then I left her house.
The moment when I approached to my door and I heard "DING", the "DING" sound that I have been waiting for is back. My Arlo cameras is working again. I am so happy!! What I'm trying to say here is God is watching and listening, go out to help others if possible.

Re: No push notifications, no recordings but live ok

Monloop — Wed, 12 Jun 2024 03:06:52 GMT

I have the same issue how can it be solved?

Re: No push notifications, no recordings but live ok

BrookeN — Wed, 12 Jun 2024 14:31:48 GMT

@Monloop I synced your account using our back-end tools, please allow 24 hours to see the change. Log out and back in on the app was well. Let me know tomorrow if the behavior is resolved.

@Bluesky18 thank you for sharing that story. And I am so glad that it is working again. If you have any other questions, please reach out. Have a great rest of your week.

Re: No push notifications, no recordings but live ok

Monloop — Wed, 12 Jun 2024 16:54:41 GMT

Thanks it works!

Re: No push notifications, no recordings but live ok

BrookeN — Wed, 12 Jun 2024 17:32:41 GMT

Glad to hear. Have a great rest of your day.

Re: No push notifications, no recordings but live ok

Aaronblank182 — Fri, 14 Jun 2024 01:59:14 GMT

I am also not seeing any recording or notifications. Only can view live

Re: No push notifications, no recordings but live ok

SamChan — Fri, 14 Jun 2024 15:12:19 GMT

Hello,

i receive notification, i see the video in library but would not play, keep loading and also the live is not working, it shows static image instead.

Re: No push notifications, no recordings but live ok

BrookeN — Fri, 14 Jun 2024 16:07:57 GMT

@Aaronblank182 can you please log out of the account and log back in.

@SamChan can you try uninstalling and reinstalling the app.

Re: No push notifications, no recordings but live ok

SamChan — Fri, 14 Jun 2024 17:27:42 GMT

it happened to another family member and also when i use web portal to try playing the video, it would not be able to as well.

its not the internet and I have tried both mobile and desktop web page portal.

tried delete and install again and it works, but whats the problem?

and also it would work on web page, why?

Re: No push notifications, no recordings but live ok

SamChan — Sat, 15 Jun 2024 03:45:58 GMT

Hello, its not working again.

is the server having any problems?

it has started to react like this for few days.

Re: No push notifications, no recordings but live ok

TracyChris — Sat, 15 Jun 2024 19:01:29 GMT

We also are searching the messages because our 7 day recordings have stopped. Can you please do your magic on our account too?

Re: No push notifications, no recordings but live ok

Aaronblank182 — Sun, 16 Jun 2024 14:00:00 GMT

Hi! I tried logging out and back in but still no recordings. I should still be grandfathered in for 7 days free right? Thanks for any help

Re: No push notifications, no recordings but live ok

StephenB — Mon, 17 Jun 2024 00:20:08 GMT

@Aaronblank182 wrote:

I should still be grandfathered in for 7 days free right? Thanks for any help

Yes.

Many users have reported that

removing the cameras and base from the account
resetting the base with a paper clip
reinstalling the base and cameras

resolves this problem.

But there is a risk, because the reinstall step sometimes can be very difficult.

I'm tagging the mods ( @BrookeN , @ShayneS , @JamesC ) to call their attention to your post. They have been able to resolve this remotely for at least some folks.

Re: No push notifications, no recordings but live ok

BrookeN — Mon, 17 Jun 2024 16:07:00 GMT

I have did a sync using our back-end tools. Please allow 24 hours to see the change. Log out of the account and log back in tomorrow and then monitor the Pro 2. Please let me know if you see the same behavior.

Re: No push notifications, no recordings but live ok

OsamaN — Mon, 17 Jun 2024 19:49:27 GMT

I don't see option to DM you @BrookeN , no envelope anywhere. Same problem here as everyone else, recording and notifications have been dead for many weeks and nothing seems to help.

Re: No push notifications, no recordings but live ok

BrookeN — Mon, 17 Jun 2024 19:55:02 GMT

@OsamaN I have did a sync using our back-end tools. Please allow 24 hours to see the change. Log out of the account and log back in tomorrow and then monitor the Pro 2. Please let me know if you see the same behavior.

Re: No push notifications, no recordings but live ok

OsamaN — Mon, 17 Jun 2024 21:02:20 GMT

Thank you @BrookeN !!! System already working as expected.

Re: No push notifications, no recordings but live ok

StephenB — Tue, 18 Jun 2024 13:00:05 GMT

@OsamaN wrote:

I don't see option to DM you @BrookeN , no envelope anywhere.