topic Re: Camera Image Quality - Live View different than Settings View in Arlo Pro 2

Camera Image Quality - Live View different than Settings View

Arlo132130316 — Sat, 08 Jun 2024 02:56:52 GMT

I'm having issues, as of last night with the quality of one of my cameras.

Please see the images below. The first, clear image is only visible through the device video settings.

The second, blurry, discolored image is the live view of the same camera...

No idea what is happening or how it happened or how to correct, but it can't be a lens issue is my assumption.

Any help would be greatly appreciated!

Re: Camera Image Quality - Live View different than Settings View

Edinburgh_lad1 — Sat, 08 Jun 2024 09:02:18 GMT

We won't be able to see those images unless the mods verify them.

However, some users on here somewhat can see them ahead of this verification so they might be able to help.

Re: Camera Image Quality - Live View different than Settings View

StephenB — Sat, 08 Jun 2024 10:30:37 GMT

It looks like the liveview is a highly magnified shot of the upper left corner.

Can you pinch-zoom it in?

Re: Camera Image Quality - Live View different than Settings View

Arlo132130316 — Sat, 08 Jun 2024 14:56:00 GMT

Thank you. I just tried and it is not zoomed in. I can zoom in on the image.

Re: Camera Image Quality - Live View different than Settings View

StephenB — Sat, 08 Jun 2024 20:55:45 GMT

@Arlo132130316 wrote:

Thank you. I just tried and it is not zoomed in. I can zoom in on the image.

This is a Pro 2?

Did you try removing the battery for a few seconds, and then reinsert it? That will reboot the camera.

Re: Camera Image Quality - Live View different than Settings View

Arlo132130316 — Sat, 08 Jun 2024 21:06:51 GMT

I did that as well! It was after I charged the battery and put it back in that I noticed this issue. Thank you all for your help.

Re: Camera Image Quality - Live View different than Settings View

jguerdat — Sun, 09 Jun 2024 14:20:15 GMT

What happens if you remove the camera from your account and add it back in as if new?

Re: Camera Image Quality - Live View different than Settings View

Arlo132130316 — Sun, 09 Jun 2024 16:57:43 GMT

Thank you, jguerdat! That appears to have done the trick!!

Will keep an eye on it over the coming days to see if it reverts.

Again, thank you all for the help!