topic Re: Is Arlo down in Arlo Pro 2

Arlo Pro 2, "Database service is currently down.."

yannus — Thu, 08 Mar 2018 16:27:00 GMT

I'm able to login on website but not through Android app. When I get into Desktop website, it shows "Database service is currently down". Been doing this since about 8A CST. I'm still in the return period. How frequently does this happen and for how long? Every 2-3 months, weeks, etc? It's not too late for me to return this and wait until your service becomes avail. I'd hate to pay for a subscription that's broken...

After I'm able to login, none of my devices or library items are displayed!

Arlo cam live video.

travismarty — Thu, 08 Mar 2018 13:00:44 GMT

When I try to login it says arlo might be open in another browser. pls help. no other browser is open, i reset base and modem, also my pc.

Re: Arlo cam live video.

rhanson — Thu, 08 Mar 2018 13:25:36 GMT

Same problem here on PC. Phone app doesn't work either.

Re: Arlo cam live video.

TomMac — Thu, 08 Mar 2018 13:45:58 GMT

database issues, will be fixed soon

Is Arlo down

Johnny290 — Thu, 08 Mar 2018 13:51:25 GMT

Sorry Arlo database currently down. Is anybody else seeing this message I did the update on the app and now I can't log in

Re: Is Arlo down

Adam85282 — Thu, 08 Mar 2018 13:58:41 GMT

Down for me. I'm getting "Arlo is currently down, please try again later"

Re: Is Arlo down

CJR81 — Thu, 08 Mar 2018 13:58:42 GMT

I got the same messege. Not sure what’s going on. This is discouraging to not be able to see your camera feed at all. Even if the database is offline, you should have the ability to see your feed from the cameras. This is not good Netgear.

Arlo Pro 2

Jeep306 — Thu, 08 Mar 2018 14:11:08 GMT

We are sorry, the database service is currently down. Please try again.

I'm in Texas and tried calling customer servivce and nobody is anserwing.

Frustrated!!!

Re: Arlo Pro 2

jcrichardson — Thu, 08 Mar 2018 14:16:57 GMT

Same here, databse services down, unable to contact support. Have had Arlo Pro 2 for literally one day what a waste.

Re: Is Arlo down

MissouriCity — Thu, 08 Mar 2018 14:17:26 GMT

I agree.

Re: Is Arlo down

poloka — Thu, 08 Mar 2018 14:26:10 GMT

Yup, I'm getting the same message of "We are sorry, the database service is currently down. Please try again". Its quite annoying because I also can't disable my system but somehow getting hundreds of notifications that there is motion.

Re: Is Arlo down

PeetS — Thu, 08 Mar 2018 14:30:15 GMT

poor service from such an expensive highend system.. I tried to call them but was on hold for 45 minutes. No service outage communications? Was this planned maintenance? Do they have redundency?

Re: Is Arlo down

Lstudio — Thu, 08 Mar 2018 14:32:34 GMT

Agreed and extremely disappointed. Camera feed should still be controlled and viewed internally and not dependent on a third party’s network. I wonder if it’s due to the storm in the NE US. I can understand the cloud recording being hampered if lines go down (although with CDNs and multiple routes it still should be up) but to handicap my system due to a remote problem is unacceptable. There is absolutely no reason for this.

Re: Is Arlo down

aolsystems — Thu, 08 Mar 2018 14:36:08 GMT

yeah i am also seeing that right now. i cannot access my camera. and also saying arlo is database offline including my arlo base.

Re: Is Arlo down

Jaylm1869 — Thu, 08 Mar 2018 14:56:41 GMT

I’m now at the point where I’m just going to take the $1000 loss and scrap this whole system. Completely unacceptable “Arlo is offline try again later”. I’ll be sure and tell that to the people roaming neighborhoods in the northeast looking to burglarize homes after the nor’easter. Hey guys, can you come back later when my Arlo decides to work again!

Re: Is Arlo down

poloka — Thu, 08 Mar 2018 14:57:30 GMT

I finally got through on the phone and was told to check back in "5 - 6 hours" and that they are doing some upgrade. Stressed this is unacceptable for a security system that we paid for and that management and engineering should be notified to my dissatisfaction. This is absolutely ridiculous.

Re: Is Arlo down

Donajean56 — Thu, 08 Mar 2018 14:59:12 GMT

ARLO HAS AN OUTAGE IN MILAN, TN!

Re: Arlo Pro 2

BretD — Thu, 08 Mar 2018 15:01:05 GMT

Dear Arlo customer,

We are aware of an issue where our ARLO customers are temporarily unable to login into their account. ARLO team is actively working to restore this feature as soon as possible.

We apologize for any inconvenience this might cause.

Stay tuned!

Best regards,

The Arlo Team

Re: Is Arlo down

FamilyInFla — Thu, 08 Mar 2018 15:25:21 GMT

Nothing but dissatisfaction for this company! So many problems with a system that is less than 2 years old. Have sent back 3 out of 5 cameras for various reasons and made the mistake of purchasing the Arlo Pro, sound and audio. Now cannot turn off the system and getting unnecessary notifications. HATE this company!!!!

Re: Is Arlo down

Lstudio — Thu, 08 Mar 2018 15:05:10 GMT

This is really stupid. Seriously Netgear, make it so that our cameras and base stations are not entirely dependent on YOUR network connection to operate on a basic functional level. This is a software issue (I speculate most likely to protect your financial model against third-party software for recording) and not hardware-related. Really uncalled for.