topic Re: Canada in Arlo Pro 2

Can't live stream

CurlyHoward — Tue, 28 May 2024 16:29:35 GMT

Hello there. Trying to reset my Arlo pro 2 system. Have a vm4500 base. Tried all restring suggestions. The reset does not want to connect when that swirly thing goes for a few minutes and does not connect. Any helpful hints?

Re: Canada

StephenB — Fri, 24 May 2024 12:01:43 GMT

@CurlyHoward wrote:

Hello there. Trying to reset my Arlo pro 2 system. Have a vm4500 base. Tried all restring suggestions. The reset does not want to connect when that swirly thing goes for a few minutes and does not connect. Any helpful hints?

Are you trying to reinstall the base? Or is this an issue with reinstalling the cameras?

Re: Canada

CurlyHoward — Fri, 31 May 2024 21:53:42 GMT

Have followed all the Arlin structures to reconnect. As of May 12 this year the cameras stopped recording any movement just like that. All 5 of them. Have read all the follow up procedures. I’ve contacted Arlo to ass if they cancelled the Free 7 day on going capture. They have all but ignored my question. I believe this is the problem. But if there is a fix I’d really appreciate it. Frustrated to no end with all this

Re: Canada

StephenB — Sat, 01 Jun 2024 01:50:35 GMT

7-day cloud recording is still provided for your cameras.

I am confused about your current status.

Are the cameras and base showing up in your account?
Are you able to livestream the cameras?

Re: Canada

CurlyHoward — Sun, 02 Jun 2024 19:06:02 GMT

Having tried both many times to no avail. I think Arlo has done something to the free 7 day rolling capture of movements. I’ve had the system for about 4 years and has worked exceptionally u til May 12 of this year.

Re: Canada

CurlyHoward — Sun, 02 Jun 2024 19:12:09 GMT

1/. Yes the cameras and base were showing up on my account

2/ unable to livestream unless I manually tapped each camera for a viewing. But after that no movements get captured anymore. Use to be that I went up to a camera and I can see the faint infrared nights flickering. Now nothing. Just a black screen on the camera

3/. Have reset the cameras and base station many times and had Arlo walk me thru the steps. Nothing. But when asked if they deliberately cut my Free 7 day rolling service I get no reply.

Re: Canada

StephenB — Mon, 03 Jun 2024 12:13:12 GMT

@CurlyHoward wrote:

1/. Yes the cameras and base were showing up on my account

2/ unable to livestream unless I manually tapped each camera for a viewing. But after that no movements get captured anymore. Use to be that I went up to a camera and I can see the faint infrared nights flickering. Now nothing. Just a black screen on the camera

First, Arlo hasn't removed the free 7-day storage. Your issue must be something else. There have been several folks who found that recording stopped with their old cameras - many have reported that removing the equipment from their account, doing a paper-clip reset on the base, and adding everything back resolved the problem.

Have you tried the motion detection test on a camera (just to make sure that is still working)?
Can you make a manual recording while livestreaming a camera?