topic Can't Disarm Camera in Arlo Pro 2

Can't Disarm Camera

Homer712 — Thu, 23 May 2024 17:08:35 GMT

Made the mistake of hitting "Arm All Devices" on my Base Station, now I have three Arlo Pro 2 cameras that I can't disarm. I had endless online chats with the Arlo support folks, but they seem as lost as I am. Tried removing every device, including the base station, but once it's added back in, and I add any camera, the camera ends up being armed. I tried resetting the Base Station, the cameras, and nothing works. At this point I may end up chucking everything and purchasing a different system. Not something that I'm looking forward to. Prior to the "Arm All Devices" incident, the system had been working perfectly for years.

Re: Can't Disarm Camera

StephenB — Thu, 23 May 2024 18:43:32 GMT

@Homer712 wrote:

Made the mistake of hitting "Arm All Devices" on my Base Station, now I have three Arlo Pro 2 cameras that I can't disarm. I had endless online chats with the Arlo support folks, but they seem as lost as I am. Tried removing every device, including the base station, but once it's added back in, and I add any camera, the camera ends up being armed.

Do you see "Library" as a menu option in the app? Or do you see "Feed" instead?

If you see "Library": Are you using a custom mode that only arms some cameras?

If you see "Feed": What mode are you using?

Re: Can't Disarm Camera

Homer712 — Thu, 23 May 2024 21:22:21 GMT

Thanks for the reply. At the bottom of my Arlo app there is a "Library" item, but clicking on that just brings up whatever has been recorded. I have not created any custom modes. Is that what I need to do? I'll need some help as this would be uncharted territory for me.

Re: Can't Disarm Camera

StephenB — Fri, 24 May 2024 11:14:58 GMT

@Homer712 wrote:

At the bottom of my Arlo app there is a "Library" item, but clicking on that just brings up whatever has been recorded.

That's normal. The app has two very different user interfaces, and I wanted to know which one you are seeing.

Back to the original problem:

Are you able to choose the disarm mode from the modes screen?
Do you only have the three cameras, or do you have more that are working correctly?

Re: Can't Disarm Camera

Homer712 — Fri, 24 May 2024 11:23:47 GMT

Thanks for trying to help, but, after many, many issues with the Arlo products over the few years I had them, I've decided to pull the plug. Last night I cancelled my subscription. Again, thanks, but I'm done.