topic Re: Arlo Can’t Discover Base Station VMB4000 in Arlo Pro 2

Arlo Can’t Discover Base Station VMB4000

grcuster — Sat, 11 May 2024 13:45:57 GMT

I have been trying to set up the base station, but the Arlo app can’t discover the device. I have followed the steps described in the booklet, I’ve performed a factory reset and try to establish the connection, no joy. The power and internet lights are green and I can see within the Eero’snetwork the base station is connected to the internet. I have reviewed other threads and I haven’t been successful finding a solution.

Base station is connected to the main Eero mesh router.

Any suggestions?

Re: Arlo Can’t Discover Base Station VMB4000

StephenB — Sat, 11 May 2024 14:26:00 GMT

@grcuster wrote:

I have been trying to set up the base station, but the Arlo app can’t discover the device.

Base station is connected to the main Eero mesh router.

Try using a PC browser (my.arlo.com).

Re: Arlo Can’t Discover Base Station VMB4000

grcuster — Sat, 11 May 2024 15:03:13 GMT

I tried your suggestion, no joy. Still receive the message “Your Base Station could not be discovered.”

Re: Arlo Can’t Discover Base Station VMB4000

ShayneS — Mon, 13 May 2024 21:48:02 GMT

Can you try over the web portal as well on a browser?

Re: Arlo Can’t Discover Base Station VMB4000

grcuster — Thu, 16 May 2024 18:38:11 GMT

During the install process I did try both methods, using an iphone, ipad and mac.

Re: Arlo Can’t Discover Base Station VMB4000

ShayneS — Fri, 17 May 2024 00:11:53 GMT

Can you PM me with the email address associated with your Admin account

Re: Arlo Can’t Discover Base Station VMB4000

ShayneS — Fri, 17 May 2024 23:43:36 GMT

Was this purchased second hand? Was the base online prior?

Re: Arlo Can’t Discover Base Station VMB4000

grcuster — Sat, 18 May 2024 20:39:08 GMT

I was the original purchasers and for whatever reason I never got around to install it for myself. First install attempt was this past weekend.

Re: Arlo Can’t Discover Base Station VMB4000

jguerdat — Sun, 19 May 2024 13:00:58 GMT

What are the LEDs showing? If the Camera LED is green, hold the reset button until the LEDs flash amber. Let it reboot (~2 minutes) to green power and Internet LEDS - the Camera LED may be off or solid amber. Try onboarding it again.

Re: Arlo Can’t Discover Base Station VMB4000

grcuster — Sun, 19 May 2024 19:45:39 GMT

Only the first two lights are green, the camera light is yellow/orange. I haven’t gotten to the step to sync the cameras. However, during the troubleshooting process last weekend, I did perform a reset of the base station.

Re: Arlo Can’t Discover Base Station VMB4000

jguerdat — Mon, 20 May 2024 13:20:55 GMT

I've had an instance of this myself. Attempting to add the base constantly failed. Nothing worked until I used a different base.

Re: Arlo Can’t Discover Base Station VMB4000

grcuster — Mon, 20 May 2024 18:00:25 GMT

Is this due to the technology has evolved beyond the VMB4000?

Since this system came with the VMB4000 base station, what would be the recommended base station replacement?

Re: Arlo Can’t Discover Base Station VMB4000

jguerdat — Tue, 21 May 2024 14:16:13 GMT

Technology has certainly advanced since the VMB4000 was introduced but that's not the cause of the issue. While you could buy a used base as a replacement, that can be iffy so I'd suggest buying one of the SmartHubs such as the VMB4540, which is the lower cost model. That will help you future-proof your system.

Re: Arlo Can’t Discover Base Station VMB4000

grcuster — Fri, 21 Jun 2024 01:02:46 GMT

Upgrading to the VMB4540 resolved the issue. System up and running.

Thanks.