topic Request for Token Reset to connect to Homekit in Arlo Pro 2

Request for Token Reset to connect to Homekit

Icehawk21 — Wed, 08 May 2024 22:45:12 GMT

Can I please request a token reset for my Arlo Hub (VMB4000r3) so I can integrate it with Homekit? When I try to connect to Homekit from within the Arlo app, it simply spins forever when discovering my device. I do have the latest firmware (at lease, the app indicates there's no available update).

Please let me know if you need any information from me to accommodate this request.

Thanks!

Bryan

Re: Request for Token Reset to connect to Homekit

Icehawk21 — Thu, 09 May 2024 17:30:23 GMT

Please disregard. I factory reset my base station and disconnected all devices from my account. I was then able to reconnect the devices to my account and integrate them into Homekit.

Bryan

Re: Request for Token Reset to connect to Homekit

ShayneS — Thu, 09 May 2024 17:45:00 GMT

Hi @Icehawk21

Thanks for the update, please PM me if this occurs again. We should be able to reset your HomeKit token without going through a factory reset process.