topic No motion detection / speaker in Arlo Pro 2

No motion detection / speaker

Jerry5 — Wed, 08 May 2024 20:12:50 GMT

Hello,

Issues started yesterday (2024-05-07) from around 20:30 GMT+1.

I have 4 cameras, all 4 suddenly stopped giving motion sensor alerts/recordings at the same time, I have restarted base stations/cameras, reseated the batteries. Readded the cameras multiple times, etc. Nothing has fixed it.

Checked the mode rules, changed to a different mode but nothing has changed. Please assist.

Base station pro 2

Modell: VMB4000r3

Version: 1.21.1.0_4302_9611cf3

2x Pro 2s

Modell: H3

Version on both: 1.125.17.1_11_de8490d

1x Pro 4 Modell: H3

Version: 1.080.20.1_23_d50a19d

1x Doorbell Wireless
Modell: 1.2

Version: 1.8.0.0_4_4a16fed_758744c

Re: No motion detection / speaker

ShayneS — Thu, 09 May 2024 17:42:50 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support through the Arlo Mobile App by navigating to Settings/System/Support.

Re: No motion detection / speaker

Dood — Fri, 10 May 2024 00:06:23 GMT

Same problem. I keep checking the Arlo status page but nothing is ever listed as being a problem.

Re: No motion detection / speaker

Jerry5 — Fri, 10 May 2024 00:11:34 GMT

They don't update that, it says when you hover over "All good" when they were last updated..

Re: No motion detection / speaker

ShayneS — Fri, 10 May 2024 16:08:03 GMT

@Dood

Do you mind providing a screenshot as well?. When did this symptom start occurring for you?

Re: No motion detection / speaker

Jerry5 — Fri, 10 May 2024 17:45:02 GMT

Would just like to point out that it suddenly started working this morning when I woke up.

I have not gotten a reply from my Support ticket, but I will assume that something has been done since it magically started working again.

Re: No motion detection / speaker

Gtpierce — Sun, 12 May 2024 18:18:44 GMT

Ive had the identical problem, starting the same time on 5/7 with almost identical setup. my set though is still bricked.

Re: No motion detection / speaker

ShayneS — Mon, 13 May 2024 19:36:23 GMT

@Gtpierce

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

Re: No motion detection / speaker

dricke712 — Thu, 30 May 2024 17:52:01 GMT

All my cameras are not recording motion not sending notifications.

Re: No motion detection / speaker

ShayneS — Fri, 31 May 2024 15:38:01 GMT

@dricke712

May I ask which troubleshooting steps you have tried so far?

Re: No motion detection / speaker

Thintwowin — Wed, 19 Jun 2024 16:04:21 GMT

What was the solution? Having same problem? Help

Re: No motion detection / speaker

Thintwowin — Wed, 19 Jun 2024 16:04:46 GMT

Mine did the same thing . Need help

Re: No motion detection / speaker

cobra429 — Wed, 19 Jun 2024 19:05:52 GMT

We have been having this problem since May as well. Did anyone get an answer from support? I wonder if this has to do with free recording that we started with? Is everyone here still using that plan or are you all on paid plans?

Re: No motion detection / speaker

ShayneS — Thu, 20 Jun 2024 15:48:15 GMT

@Thintwowin @cobra429

Can you provide more detail regarding the symptoms you're experiencing and any troubleshooting steps you may have tried?

Thanks

Re: No motion detection / speaker

cobra429 — Thu, 20 Jun 2024 21:01:51 GMT

Sorry, symptoms are that we are not getting any recordings now since May. We can walk directly in front of any of the cameras and it doesn't trigger a recording nor do we get a notification.

Re: No motion detection / speaker

Thintwowin — Mon, 24 Jun 2024 16:47:08 GMT

Cameras will not detect motion of any kind. Also no notification to phone. It happened after your 5-7-2024 update.

Re: No motion detection / speaker

Thintwowin — Wed, 26 Jun 2024 14:43:51 GMT

Been an over a month 1/2 since Arlo’s update has messed up detection and notifications on my older Arlo system. Guess it’s time to contact my lawyer. Was looking to upgrade , looks like lawsuit forcing me to upgrade will pay for my new Reolink PoE system. Since Arlo don’t support , support for my older system, but can change it and make it useable.

Re: No motion detection / speaker

Thintwowin — Wed, 26 Jun 2024 14:45:55 GMT

What trouble shoot steps have you recommended? I rebooted system multiple times. Check detection in app it works. What would Arlo have us do?

Re: No motion detection / speaker

StephenB — Wed, 26 Jun 2024 14:51:40 GMT

@Thintwowin wrote:

What trouble shoot steps have you recommended? I rebooted system multiple times. Check detection in app it works. What would Arlo have us do?

I'm tagging @BrookeN , @JamesC , @ShayneS to see if one of them can apply a resync from the Arlo cloud.

Re: No motion detection / speaker

ShayneS — Wed, 26 Jun 2024 15:14:00 GMT

Hi @Thintwowin

Can you try rebooting your base station and check again.

Thanks