topic Re: Pro 2 cameras and lights ignoring schedule mode in Arlo Pro 2

Pro 2 cameras and lights ignoring schedule mode

LornaA — Wed, 08 May 2024 01:30:58 GMT

After charging all batteries, the schedule mode stopped working. It stays on whatever last mode was set. I’ve rebooted both stations and I have reentered the schedules. Still does not work. They worked fine for the past couple of years.

Re: Pro 2 cameras and lights ignoring schedule mode

DannyBearAgain — Wed, 08 May 2024 02:06:38 GMT

You need to power cycle the base station, a app restart will not resolve the issue.

Re: Pro 2 cameras and lights ignoring schedule mode

jguerdat — Wed, 08 May 2024 12:35:16 GMT

The OP states he rebooted both base stations.

Try removing one camera and sync it back up. You'll need to add the camera back into your modes and rules. Any better?

Re: Pro 2 cameras and lights ignoring schedule mode

LornaA — Mon, 09 Sep 2024 20:13:06 GMT

This did not work for me. Now I also have an issue with my WiFi having to be rebooted and the Arlo mode showing as “offline” but still sending notifications. How is this possible? I’ve tried to reboot and restart Arlo but get same results.

So now I have at least 2 issues that I’m unable to resolve and I’m frustrated to the point that I am looking at other systems. What I have with Arlo has become unusable.

Re: Pro 2 cameras and lights ignoring schedule mode

ShayneS — Tue, 10 Sep 2024 16:32:49 GMT

Hi @LornaA

Are you still experiencing this? I see your base station is currently online. Do you have a screenshot of the offline messaging from the Arlo app?

Re: Pro 2 cameras and lights ignoring schedule mode

LornaA — Thu, 12 Sep 2024 18:39:47 GMT

Thank you for responding. I tried rebooting again and got it back online. Schedules still do not work.

Re: Pro 2 cameras and lights ignoring schedule mode

ShayneS — Thu, 12 Sep 2024 19:09:13 GMT

@LornaA

I have escalated this for you and Support will be reaching out as soon as possible.

Re: Pro 2 cameras and lights ignoring schedule mode

LornaA — Sat, 14 Sep 2024 08:54:44 GMT

Thank you.