topic Arlo 2 pro lost 7 day cloud storage in Arlo Pro 2

Arlo 2 pro lost 7 day cloud storage

1856 — Mon, 06 May 2024 23:22:19 GMT

I purchased an Arlo 2 Pro a few years ago with 4 cameras. I used the free 7 day cloud storage but then upgraded to a subscription for a couple years. I then decided to cancel my subscription plan and I no longer have 7 day cloud storage. I can't even call or text chat someone because the automated chat system told me that "I wasn't entitled to a live representative". If I want to speak to a representative then I have to purchase a subscription. But I don't need a subscription because Arlo sold this to me with a 7 day cloud storage plan. This business model isn't the best.

Does anyone know how to rectify this before the EOL date? I will be purchasing something else with actual support, so I'm fine with the EOL. I just need it to work until I find a different product. Thanks for any help you can offer.

Re: Arlo 2 pro lost 7 day cloud storage

StephenB — Tue, 07 May 2024 00:52:11 GMT

@1856 wrote:

I purchased an Arlo 2 Pro a few years ago with 4 cameras.

Do you have any more cameras and/or doorbells in the account? Or just the original 4 cameras?

Re: Arlo 2 pro lost 7 day cloud storage

1856 — Sun, 12 May 2024 17:35:16 GMT

I just have the original 4.

Re: Arlo 2 pro lost 7 day cloud storage

Edinburgh_lad1 — Sun, 12 May 2024 18:46:09 GMT

You need to re-onboard the cameras again: so, reset them and re-add them to your account.