topic Re: Arlo pro 2 only works when connected to outlet in Arlo Pro 2

Arlo pro 2 only works when connected to outlet

Apolsauce — Tue, 23 Apr 2024 17:55:34 GMT

Got 2 cameras from someone. Only one came with a battery. I plugged it to charge battery, but it shows fully charged icon but no percentage. Unplugged it and camera turned off? Updated to latest software. Thought it was a bad battery. So bought a new one, put it in and same thing. Tried the second camera and same thing with that camera. Cleaned terminals and nothing. What could it be?

Re: Arlo pro 2 only works when connected to outlet

DannyBearAgain — Wed, 24 Apr 2024 08:24:00 GMT

It seems like the pro2 camera’s charging circuit has been locked out on the cameras for safety. This can occur if the battery has been allowed to discharge completely so the camera is prevented from trying to recharge the dead battery and cause damage.

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

Re: Arlo pro 2 only works when connected to outlet

StephenB — Wed, 24 Apr 2024 18:54:15 GMT

@Apolsauce wrote:

I plugged it to charge battery, but it shows fully charged icon but no percentage.

Are you using a charger that supports quickcharge?

https://kb.arlo.com/1152208/What-is-Quick-Charge-and-why-does-my-Arlo-Pro-Wire-Free-or-Arlo-Go-camera-use-it

Re: Arlo pro 2 only works when connected to outlet

Apolsauce — Thu, 25 Apr 2024 00:22:24 GMT

Thanks, but I bought a new battery and tried using it and still shows full charged icon but no percentage. Yes using arlo bricks and cord. I’ve tried it in both cameras and also used a battery from one of my original cameras

Re: Arlo pro 2 only works when connected to outlet

StephenB — Thu, 25 Apr 2024 11:05:35 GMT

@Apolsauce wrote:

Thanks, but I bought a new battery and tried using it and still shows full charged icon but no percentage. Yes using arlo bricks and cord. I’ve tried it in both cameras and also used a battery from one of my original cameras

Is the camera running ok when on battery?

Re: Arlo pro 2 only works when connected to outlet

Apolsauce — Thu, 25 Apr 2024 13:21:27 GMT

Camera does not run when power cord is not plugged into it. When I unplug, camera does not run on battery. Even used a new battery and a battery that works off one of my existing cameras.

Re: Arlo pro 2 only works when connected to outlet

StephenB — Thu, 25 Apr 2024 14:32:38 GMT

@Apolsauce wrote:

Camera does not run when power cord is not plugged into it. When I unplug, camera does not run on battery. Even used a new battery and a battery that works off one of my existing cameras.

Sounds like a failure in the camera. Have you looked at the connector inside (sometimes it can get damaged)?