topic New upgrade - erased library in Arlo Pro 2

New upgrade - erased library

Patty74 — Mon, 22 Apr 2024 05:54:32 GMT

I went on a vacation recently. To my regret, I downloaded the new system upgrade on my Arlo app... briefly before leaving the house. As soon as I did that...it erased all my video library history. It was recording videos...until I did it for 7 days. Also, have no access to support anymore. I've been using Arlo system since 2021....for free

Re: New upgrade - erased library

StephenB — Mon, 22 Apr 2024 10:49:10 GMT

@Patty74 wrote:

Also, have no access to support anymore. I've been using Arlo system since 2021....for free

Arlo began requiring subscriptions to access support quite a while ago now.

@Patty74 wrote:

I downloaded the new system upgrade on my Arlo app... briefly before leaving the house. As soon as I did that...it erased all my video library history.

Odd, as we haven't seen that reported here by other users. Can you confirm the camera model? Arlo stopped manufacturing the Pro 2 in 2019.

Are you seeing new recordings in "Feed"? If you livestream a camera, can you make a manual recording?

Re: New upgrade - erased library

Pizel — Sat, 05 Oct 2024 11:31:57 GMT

I’m also unable to access recordings saved on my local library after the update.

Re: New upgrade - erased library

StephenB — Sat, 05 Oct 2024 14:37:40 GMT

@Pizel wrote:

I’m also unable to access recordings saved on my local library after the update.

They are in a different place.

Go to the devices page
Select the base
Press storage settings

You should see them there.

Re: New upgrade - erased library

Pizel — Sat, 05 Oct 2024 14:57:42 GMT

I appreciate the response and do see older videos recorded, but ones recorded yesterday are not showing up.

Re: New upgrade - erased library

ShayneS — Mon, 14 Oct 2024 20:18:15 GMT

@Pizel

Are you still experiencing this?