topic Re: Can I have a token reset? in Arlo Pro 2

Can I have a token reset?

wingchan — Tue, 09 Apr 2024 04:10:11 GMT

The Arlo base station shows "offline" status and not able to connect to Google Home App.

Kindly send me a token request. thanks

Re: Can I have a token reset?

BrookeN — Tue, 09 Apr 2024 15:50:19 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:How do I connect my Arlo device to Apple HomeKit?

Re: Can I have a token reset?

wingchan — Sat, 13 Apr 2024 12:17:42 GMT

Hi BookeN,

still have this same "offline" from Google Home status. Please advise it.

thanks

Re: Can I have a token reset?

BrookeN — Mon, 15 Apr 2024 15:31:39 GMT

I apologize this is not the Apple Homekit there is not a token reset for the Google Home.

Please try the following steps:

1. In the Arlo App, go to Settings > Privacy Center > Partners > Connected Accounts > Remove Google.

2. Go to Settings > Profile > Logout.

3. Try to link Arlo again in your Google Home App.

Re: Can I have a token reset?

wingchan — Tue, 16 Apr 2024 12:00:27 GMT

Hi BrookeN,

I followed your instructions steps by steps but unfortunately the same "Arlo offline" jn Google Home.

I repeated twice but same failure. Please help and advise. thanks

Re: Can I have a token reset?

BrookeN — Tue, 16 Apr 2024 14:00:10 GMT

Remove Arlo from the Google app. Uninstall and Re-install the Google app and then try to set up Arlo within the Google App again.

Re: Can I have a token reset?

wingchan — Fri, 19 Apr 2024 15:01:24 GMT

sorry, it can't help. I tried to setup on different phone but same.

Re: Can I have a token reset?

BrookeN — Wed, 01 May 2024 19:19:52 GMT

Was you able to get this set up with Google Home?

Re: Can I have a token reset?

wingchan — Sun, 22 Sep 2024 15:31:08 GMT

No luck to resolve this 😞

Re: Can I have a token reset?

BrookeN — Mon, 21 Oct 2024 14:36:35 GMT

Are you still experiencing this same behavior?