topic Re: App warning and Night Vision quality in Arlo Pro 2

App warning and Night Vision quality

djdannis — Mon, 16 Oct 2017 21:41:49 GMT

Netgear,

I'm running 12 Arlo Pro 2 cameras and have some input that I'll send to your support directly as well but want to share here in case you're reading... The Arlo Pro was a great system and I was hoping the Arlo Pro 2 would be even better, but I'm noticing some shortcomings...

Please remove the not plugged in warning for every camera in the Arlo app. Comes up every time I launch the app and I have to click "Ok, I got it" on every camera, just annoying when you want to see the thumbnail preview. Put the info message elsewhere like when a user tries to enable the CVR or video zones.

Nightvision - On battery, the nightvision on the Arlo Pro 2 vs. the Arlo Pro is not good... Haven't tried on power, but don't plan to use power. I'm really disappointed in the quality of the nightvision overall. There are a lot of dark black areas and the picture just isn't lit up as crisp with the Pro 2 vs. the Pro. Also, when motion is detected, some cameras record pitch black for a second or so and then as the IRs illuminate the picture the nightvision starts to show up. Never had this with the Pro version, worked like a champ. I hope this can be resolved in a firmware release so that I don't have to buy all new cameras...

Thanks

Arlo Pro 2 Nightvision

djdannis — Mon, 16 Oct 2017 20:23:36 GMT

Nightvision - The nightvision on the Arlo Pro 2 vs. the Arlo Pro is not very good... I'm really disappointed in the quality of the nightvision. There are a lot of dark black areas and the picture just isn't lit up as crisp with the Pro 2 vs. the Pro. Also, when motion is detected, some cameras record pitch black for a second or so and then as the IRs illuminate the picture the nightvision starts to show up. Never had this with the Pro version, worked like a champ. I hope this can be resolved in a firmware release so that I don't have to buy all new cameras... Thanks for listening.

Re: App warning and Night Vision quality

JamesC — Mon, 16 Oct 2017 21:42:02 GMT

djdannis,

Can you post screenshots of the Night Vision issue you are describing? Also, if you have a Pro (non-Pro 2) that you can place next to the Pro and take a screenshot as well for reference that may help us better understand the issue.

JamesC

Re: App warning and Night Vision quality

djdannis — Mon, 16 Oct 2017 22:21:09 GMT

James,

Appreciate the attention and reply. Here is a video of the slow night vision issue. I don't have my Arlo Pro first gen anymore, but will try to pull some recorded video to see if I can get a comparison. Thanks.

Re: App warning and Night Vision quality

djdannis — Mon, 16 Oct 2017 22:37:46 GMT

James,

And here are two pictures of the Arlo Pro vs. Arlo Pro 2 nightvision quality difference. The brighter more illuminated picture on the top is from the Arlo Pro and the bottom dimmer illuminated picture is from the new Arlo Pro 2. Almost like the IR LEDs are not as powerful. I'll try to get another example this evening to post. A difference that I hope can be resolved in this new hardware version. Thanks.

Re: App warning and Night Vision quality

armsil1234 — Tue, 17 Oct 2017 02:04:55 GMT

Now that I read these threads, I do infact notice a lot of reduced night vision versus the Pro1. Something has changed on the Pro2. I never noticed until now because I always leave my outdoor lights on, and they are quite bright. When I turn off all outdoor lighting, the video get pretty close to pitch black in all the near distance areas, similar to what the others here are describing. Hope Arlo pushes out a firmware update.

Re: App warning and Night Vision quality

djdannis — Tue, 17 Oct 2017 04:09:51 GMT

James,

Here's another example of the nightvision difference between Arlo Pro and Arlo Pro 2. The brighter top image is the Arlo Pro and the bottom darker image is the Arlo Pro 2. Please advise on these issues and let me know how I can help. I and a few others really hope there is a simple solution. Thanks.

Re: App warning and Night Vision quality

Hula_Rock — Tue, 17 Oct 2017 11:40:35 GMT

Im having the opposite problem, Night vision is "white-washed"

Re: App warning and Night Vision quality

djdannis — Tue, 17 Oct 2017 20:19:15 GMT

Hula_Rock wrote:
Im having the opposite problem, Night vision is "white-washed"

Strange hula... Hope Netgear provides some feedback with solutions on this thread soon...

Re: App warning and Night Vision quality

sillyboi215 — Wed, 18 Oct 2017 03:31:19 GMT

I agree, the night vision is worse than the Arlo Pro 1. Also, the arlo pro 2 is turning on the night vision much earlier than the Arlo Pro 1 when there is enough light out. I really hope they fix the night vision soon cause the new model is supposed to be better and not worse, thanks.

Re: App warning and Night Vision quality

djdannis — Wed, 18 Oct 2017 12:36:24 GMT

Yes, I'm also seeing the night vision come on too early as well when there is still sufficient daylight...

Re: App warning and Night Vision quality

djdannis — Wed, 18 Oct 2017 17:37:37 GMT

djdannis wrote:
Netgear,

I'm running 12 Arlo Pro 2 cameras and have some input that I'll send to your support directly as well but want to share here in case you're reading... The Arlo Pro was a great system and I was hoping the Arlo Pro 2 would be even better, but I'm noticing some shortcomings...

Please remove the not plugged in warning for every camera in the Arlo app. Comes up every time I launch the app and I have to click "Ok, I got it" on every camera, just annoying when you want to see the thumbnail preview. Put the info message elsewhere like when a user tries to enable the CVR or video zones.

Nightvision - On battery, the nightvision on the Arlo Pro 2 vs. the Arlo Pro is not good... Haven't tried on power, but don't plan to use power. I'm really disappointed in the quality of the nightvision overall. There are a lot of dark black areas and the picture just isn't lit up as crisp with the Pro 2 vs. the Pro. Also, when motion is detected, some cameras record pitch black for a second or so and then as the IRs illuminate the picture the nightvision starts to show up. Never had this with the Pro version, worked like a champ. I hope this can be resolved in a firmware release so that I don't have to buy all new cameras...

Thanks

Update for the community: Netgear removed the Pro 2 app warning as requested in the latest Arlo App Update - THANK YOU James and team for the prompt response on that.

James, any feedback on the nightvision issues? Thanks

Re: App warning and Night Vision quality

djdannis — Thu, 19 Oct 2017 17:03:32 GMT

Hello? James? Haven't heard from you for a few days now...

I'm going to send you a PM as well. If there is no hope, I'm going to return the 12 Arlo Pro 2s I have. Another annoyance of the Pro2 over the Pro is that I keep getting false alerts. I've spent the past week now tweaking and tweaking and tweaking... Literally all night and all day tweaking with false events still occuring. Many of my cameras are well below the sensitivity thresholds my Arlo Pros were set at. Evidently to the point now I just missed a motion event of a package drop off that was 4-5 feet in front of the camera. Not cool.

Please give me some indication.

Re: App warning and Night Vision quality

JamesC — Thu, 19 Oct 2017 17:58:30 GMT

djdannis,

I've escalated this topic seeking clarity on Night Vision behavior and the expectation vs the original Arlo Pro. I do not currently have any updates at this time. I will provide more information as soon as I can.

JamesC

Arlo pro 2 low light and visibility issues

K-one — Fri, 20 Oct 2017 23:13:52 GMT

Is anyone else having low light and visibility issues at night with Arlo 2 ? Sound is lower than the Arlo pro 1 also. Arlo do you do any RND before you launch new products?

Re: low light and visibility issues

addertay — Fri, 20 Oct 2017 23:14:12 GMT

Yes, recording audio is certainly at a lower level and I find the night vision to be almost washed out a little.

Re: App warning and Night Vision quality

addertay — Fri, 20 Oct 2017 16:17:56 GMT

I also am having the washed out issue. Here are my shots from the same location of the Arlo Pro the morning before and the Arlo Pro2 the next morning. ProPro2

Re: App warning and Night Vision quality

Toy4RickS — Sat, 21 Oct 2017 14:09:44 GMT

Yup, same degraded night quality here

I also have a couple videos that recorded pitch black and NEVER recorded properly

Not to mention, yesterday beinig 10/20, videos from 10/1 showed up in my library (on the free plan)

General wonkiness

Rick

Re: low light and visibility issues

Toy4RickS — Sat, 21 Oct 2017 14:20:05 GMT

My night vision is on the other spectrum, much darker in general, yet the top of a painted fence is washed out

Rick

Arlo Pro 2 camera - hazy , grainy night vision

jtsharp — Sun, 22 Oct 2017 14:40:52 GMT

Just recently added several outdoor Arlo Pro 2 cameras for better resolution. These replace Arlo Pro cameras which worked fine. These new cameras produce grayed out, grainly night vision images that essentially obscuire visibility, The sticky plastic piece that covers the lens and outer wall of the camera during shipping has been removed. These cameras are connected to the existing arlo pro base station as opposed to adding the arlo pro 2 base station. Thoughts on resolution appreciated.