topic Re: App not recognizing password on phone in Arlo Pro 2

App not recognizing password on phone

Rd36mnm — Mon, 25 Mar 2024 01:10:03 GMT

This problem just started today. The Arlo Secure app on my PC and two tablets works just fine. It also worked fine on my phone until today. The app is asking me to login and when I try it states "email or password invalid". Nothing has changed. Same email as always, same phone as always. I uninstalled the app and reinstalled with the same problem. I am afraid to change password and have the app not work on any devices. Any solution?

Re: App not recognizing password on phone

ShayneS — Tue, 26 Mar 2024 15:55:14 GMT

Hi @Rd36mnm

Are you still experiencing an issue with signing in to the Arlo app?

Re: App not recognizing password on phone

Rd36mnm — Tue, 26 Mar 2024 18:15:22 GMT

Yes, on my phone only. I have only ever had to log in on my pc. The Arlo Secure app on both tablets and phone always opened directly into into app. Phone now asking for password and it does not recognize it.

Re: App not recognizing password on phone

ShayneS — Tue, 26 Mar 2024 22:47:54 GMT

@Rd36mnm Do you have autofill enabled, can you try inserting the password manually.

Re: App not recognizing password on phone

Rd36mnm — Wed, 27 Mar 2024 00:40:37 GMT

Not using autofill. Entered manually. By the way, both tablets and the phone are android but as mentioned, it launches fine on the tablets. One tablet is an Amazon fire, the other an d Samsung galaxy. Phone is also Samsung. Not sure if any of that matters. Thanks.

Re: App not recognizing password on phone

ShayneS — Wed, 27 Mar 2024 15:30:04 GMT

@Rd36mnm

I have Escalated this for you and Support will be reaching out to you as soon as possible.`

Re: App not recognizing password on phone

Rd36mnm — Wed, 27 Mar 2024 17:32:29 GMT

Thank you.