topic Re: Login Issue Does not recognize device in Arlo Pro 2

Login Issue Does not recognize device

Apple1067 — Fri, 15 Mar 2024 19:38:34 GMT

When I try to login it says it doesn’t recognize device. It’s my same phone and haven’t changed anything. Changed password and still doesn’t work.

Re: Login Issue Does not recognize device

Zweidogs — Fri, 15 Mar 2024 19:49:33 GMT

Same thing is happening to my mother. She's trying to get in touch with customer support now.

Re: Login Issue Does not recognize device

Apple1067 — Fri, 15 Mar 2024 19:54:17 GMT

Support will not allow me to talk to anyone. It’s like they just shut everything down. No support other than this.

Re: Login Issue Does not recognize device

Ars1239 — Mon, 18 Mar 2024 22:20:46 GMT

I too am having the same issue. I’ve had my new phone for a while now and have had no issues, but for some reason, when I tried signing into my account today, it says that it does not recognize my device, and I have no way to add my device to the trusted devices. For some reason my flood light is coming up as a trusted device, which is weird and the other phone is no longer with me. I am not sure what to do.

Re: Login Issue Does not recognize device

ShayneS — Wed, 20 Mar 2024 00:27:02 GMT

Hi all,

Are we still experiencing an issue with logging in to the Arlo app?

Re: Login Issue Does not recognize device

Apple1067 — Wed, 20 Mar 2024 00:30:28 GMT

I finally got in today. Wow that was crazy. I wonder why it wouldn’t send a notification to verify my phone. Hope this doesn’t happen again. Thank you all.