topic Re: Arlo Pro 2 stopped detecting motion and doesn't switch out of night mode when I view in daytime in Arlo Pro 2

Arlo Pro 2 stopped detecting motion and doesn't switch out of night mode when I view in daytime

ricecookinazn — Tue, 27 Feb 2024 22:07:19 GMT

One of my Arlo Pro 2s stopped detecting motion and doesn't automatically switch out of night mode when I manually view the feed during the daytime. Does anyone know what may be causing these issues? Have had it for a few years now with no issues.

Firmware: 1.070.52.1_35_1bdb65f

Hardware: H6

Re: Arlo Pro 2 stopped detecting motion and doesn't switch out of night mode when I view in daytime

DannyBearAgain — Wed, 28 Feb 2024 06:26:21 GMT

You can try a camera reset by removing the battery from the camera for 10sec.

Re: Arlo Pro 2 stopped detecting motion and doesn't switch out of night mode when I view in daytime

ShayneS — Wed, 28 Feb 2024 22:29:36 GMT

@ricecookinazn Are you still experiencing this behaviour?

Re: Arlo Pro 2 stopped detecting motion and doesn't switch out of night mode when I view in daytime

ricecookinazn — Mon, 04 Mar 2024 07:26:58 GMT

I've tried that before with no luck.

Re: Arlo Pro 2 stopped detecting motion and doesn't switch out of night mode when I view in daytime

ricecookinazn — Mon, 04 Mar 2024 07:28:12 GMT

@ShayneS Yeah, still experiencing this behavior.

Re: Arlo Pro 2 stopped detecting motion and doesn't switch out of night mode when I view in daytime

ShayneS — Mon, 04 Mar 2024 18:09:54 GMT

@ricecookinazn

Does the cam switch from night mode when you live stream over the web portal?

Re: Arlo Pro 2 stopped detecting motion and doesn't switch out of night mode when I view in daytime

ricecookinazn — Mon, 04 Mar 2024 18:42:15 GMT

@ShayneS stays on night mode over the web portal too.

Re: Arlo Pro 2 stopped detecting motion and doesn't switch out of night mode when I view in daytime

ShayneS — Mon, 04 Mar 2024 22:00:09 GMT

@ricecookinazn

Can you try removing the camera from your device settings and reinstall the device?

Re: Arlo Pro 2 stopped detecting motion and doesn't switch out of night mode when I view in daytime

ricecookinazn — Mon, 04 Mar 2024 22:03:13 GMT

@ShayneS I’ve already tried removing and reinstalling the device. No luck with that either.

Re: Arlo Pro 2 stopped detecting motion and doesn't switch out of night mode when I view in daytime

ShayneS — Mon, 04 Mar 2024 23:39:46 GMT

@ricecookinazn

Thank you for all the information, I have provided this to the appropriate team and they should be reaching out to you as soon as possible.