topic Re: Arlo pro 2 requiring subscriptions in Arlo Pro 2

Arlo pro 2 requiring subscriptions

pyi — Fri, 01 Mar 2024 00:02:42 GMT

I have 4 Arlo Pro 2 (H3) with a base station (VMB4000r3). I also have Arlo Pro 4 (H4) which is also connected to the base. I had a paid subscription for a year. Now the subscription is expired. Now 3 of my Arlo Pro 2 are saying a paid subscription is required to activate the device. I can't even see the live camera. I thought Arlo Pro 2 have 7 days of free recordings and no need a paid subscription to use them. Not sure what is happening. Reboot the base station and still having the same issue. Any help is appreciated. On the other hand, I can still see all the cameras via Apple Home.

Re: Arlo pro 2 requiring subscriptions

StephenB — Fri, 01 Mar 2024 12:16:26 GMT

@pyi wrote:
I thought Arlo Pro 2 have 7 days of free recordings and no need a paid subscription to use them.

There is a limit of 5 unsubscribed cameras in the account (that has always been the case).

You list 5 cameras total - is it possible there is another one in the account?

Re: Arlo pro 2 requiring subscriptions

pyi — Fri, 01 Mar 2024 15:10:13 GMT

Only 5 cameras. Nothing else. Right now, 3 Arlo Pro 2 cameras are saying I need subscription.

Re: Arlo pro 2 requiring subscriptions

jguerdat — Fri, 01 Mar 2024 15:12:39 GMT

Did you set up activity zones? Those require a subscription. If so, remove the zones to remove the message.

Re: Arlo pro 2 requiring subscriptions

pyi — Fri, 01 Mar 2024 15:18:01 GMT

I don't even have a menu to delete those activity zones anymore. Except the working ones (Arlo Pro 2 and one Arlo Pro 4).

Re: Arlo pro 2 requiring subscriptions

pyi — Fri, 01 Mar 2024 15:18:40 GMT

For those two working ones, activity zones are all deleted as well.

Re: Arlo pro 2 requiring subscriptions

pyi — Fri, 01 Mar 2024 15:25:01 GMT

All resolved. This is what I did. removed one camera from the group. And then go through the syncing process to add it again. Somehow all the cameras are working again and started recording.

Re: Arlo pro 2 requiring subscriptions

ShayneS — Mon, 04 Mar 2024 23:58:39 GMT

@pyi Thanks for the update!